Concierge Melbourne Bmw

2 weeks ago

Melbourne, Australia Autosports Group Limited Full time

**Join the Melbourne BMW Family—Part of Autosports Group**

Are you passionate about delivering exceptional customer service and creating memorable experiences? Melbourne BMW is looking for a dedicated and enthusiastic Concierge to join our dynamic team

**Why Choose Melbourne BMW and Autosports Group?**
- Generous Paid Parental Leave
- Exclusive Discounts on Health Insurance
- Access to our Employee Assistance Program (EAP) for personal and professional guidance
- Family and Friends Referral Program
- Internal Referral Incentive Scheme
- Complimentary Coffee, Tea, and Hot Chocolate to energise your day
- Engaging Team Activities and BBQs to foster camaraderie
- Opportunity to make a difference through community support at both local and national levels
- A Diversity and Inclusion Council committed to creating a welcoming environment

**As a Concierge, your exciting responsibilities will include**:

- Greeting and welcoming customers warmly as they arrive at our dealership.
- Assisting clients with inquiries, providing information about our services, and creating a positive first impression.
- Coordinating appointments and managing the scheduling of services to ensure seamless customer experiences.
- Communicating with various departments to keep customers updated on their vehicle status.
- Offering refreshments and maintaining a comfortable waiting area for customers.
- Providing exceptional service that exceeds customer expectations and builds lasting relationships.
- Handling customer feedback and resolving concerns to ensure satisfaction.
- Previous experience in a customer service role, preferably in the automotive industry, will be highly regarded.
- Exceptional interpersonal skills and a friendly, approachable demeanour.
- The ability to thrive in a fast-paced environment while maintaining attention to detail.
- Strong organisational and time management skills to juggle multiple tasks effectively.
- Proficient computer literacy to manage appointments and customer interactions smoothly.

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