Bmw Support Agent Melbourne Bmw

1 week ago

South Melbourne, Australia Autosports Group Limited Full time

**Are you an experienced support agent ready to take your career to the next level?**

Join the Prestige Team at Melbourne BMW

**Role Information**:
As a BMW Call Support Agent, you’ll play a key role in driving appointment generation across both Sales and Service departments, with a strong focus on Aftersales support for multiple dealerships within the Auto Sports Group network.

Your primary focus will be to deliver an exceptional customer experience by securing high-quality, high-volume appointments for each dealership while maintaining clear and consistent communication with customers and dealership teams.

You’ll play a key role in ensuring a smooth and professional first point of contact for our customers, helping to optimise dealership efficiency and support customer satisfaction at every touchpoint.

**What We Offer**:

- Base salary plus performance bonuses tied to measurable KPIs
- Comprehensive training and ongoing support to set you up for success
- Access to industry-leading systems and tools to streamline your workflow
- Employee discounts and dealership perks across the group
- Modern and collaborative office environment, focused on delivering premium service
- Career development opportunities within one of Australia’s most reputable dealership groups.

**Why Join**:

- Join a positive, collaborative team culture where support, respect, and shared success are at the core of how we work.
- Access continuous training and professional development to help you grow and succeed in your role.
- Represent a trusted and reputable brand like BMW known for its quality, innovation, and customer focus.
- Family and Friends Referral Program
- Paid Parental Leave
- Complimentary Coffee, Tea, and Hot Chocolate to energise your day A Diversity and Inclusion Council committed to creating a welcoming environment
- Bring your experience and passion to Melbourne BMW and be part of a dynamic, forward-thinking team.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our core values of Striving for Excellence, Care, Community, and Leading Change underpin everything we do. We celebrate diversity and welcome individuals of all backgrounds, genders, and experiences to join us in delivering exceptional service.

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