Group Program Support Officer

2 weeks ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Group Program Coordinator on a contract for 12 months.

**Position Overview**

The Group Program Support Officer (GPSO) assists the Group Program Coordinator in the delivery of the region's group program schedule. The GPSO manages the administrative and practical coordination of group programs. This will involve liaising with internal clinical and community engagement team staff, national communications staff, group program attendees, facilitators, and external service providers including venue coordinators and caterers.

The Group Program Support Officer is part of the Clinical Support Team providing the front line of customer service for clients who may be facing significant or complex challenges. The GPSO may be allocated additional core functions to assist the region in meeting high volume of clinical support work. This may include office management or other service delivery support activities.

**DUTIES**
- In accordance with the principles of workplace diversity, Work Health and Safety, participative work practices, APS values and APS Employment Principles the Group Program Support Officer will:_
- Group Programs
- Assist the Group Program Coordinator with developing the annual schedule
- Manage all aspects of events operations through financial, contract and resource management activities.
- Build and maintain relationships with key Open Arms stakeholders including providers (venues & suppliers), contractors, Defence and veteran communities, DVA and other relevant parties
- Assist the Group Program Coordinator with recruitment, on boarding and induction of Group Program Facilitators
- Reports, audit and compliance
- Coordinate the region's marketing and promotional activities in collaboration with the National Communications Team.
- In Centre Counselling Support:

- Deliver a professional, efficient and welcoming reception service
- Client appointment and SMS reminder service
- Counsellor support: diary management, room bookings, administrative support
- Clinical Support
- Assist the Operations Coordinator in the management of the centre's property, resources, stationery and IT requirements
- Other duties as determined by the Operations Coordinator and/or Regional Clinical Practice Manager

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