Delivery Support Manager

**Req ID**: 80577
**Department**: Insto Ops Onboarding
**Division**: Institutional
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As a KYC Maintenance Specialist, Institutional you will be supporting the Production Lead - Authorised Signatories, to deliver and support the customer Authorised Signatories maintenance approach for Institutional Australia. This role requires effective relationships with stakeholders across all Institutional PCM product, Wholesale Digital, Institutional KYC teams, the GCC (Bengaluru), Business Governance and Controls, Risk and all Institutional and Commercial PCM/TB Sales areas.
The role must have a customer-cenric mindset, be able to solve complex problems through innovative thinking, challenge the status quo and be an effective change agent. The role will collaborate with internal stakeholders to understand their requirements and guide their expectations of product and channel maintenance proposition. Importantly, the role will collaborate with the wider KYC teams with a view to identify opportunities to improve/simplify/streamline the end to end processes from a customer perspective - and then work with those teams to make and embed any changes sustainably.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Multiple, Full-time vacancies - Secondment/Fixed Term contract until 31/08/2025
What will your day look like?
**As a KYC Maintenance Specialist, Institutional, you will**:
Support to the KYC Refresh outreach team for Authorised Signatories
Manage customer queries and responses with the customer
Ensure accurate updates are made in core system to reflect the customer’s feedback
Subject matter expertise on PCM Products and Wholesale Digital and related processes and systems (eg. ARROW, UCT, Payto, GT, Commercial customers, FX, knowledge management systems, remediations etc), combined with change leadership and change management
UAT testing and involvement in automation activities
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Cash Servicing end to end processes and supported products, services and channels
Strong technical channel and product knowledge - with a focus on how to manage/operationalise non-standard requirements
Confidently raises issues or concerns, and takes ownership and holds self accountable
Demonstrated ability in managing time effectively and organising workload with the intent on meeting customer expectations
Detail oriented and quality focused, with a strong ability to directly work with a customer and understand their requirement, issues or complex requests. Being able to deliver to customer expectations.
Demonstrated customer centricity including the ability to deliver results both individually, through others and in collaboration with others
Excellent communication skills (verbal and written) with the ability to influence internal teams
Strong relationship building and networking skills - experience with dealing with people at all levels both internally and externally
Sound business judgment, problem solving skills, critical and systems thinking - an inquiring mindset to probe, ask questions, investigate the anomalies and move through the process to resolution
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Job Posting End Date
21/11/2024, 11.59pm, (Melbourne Australia)