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Program and Student Services Coordinator

2 weeks ago

Haymarket, Australia CULTURAL EXPERIENCES ABROAD LLC Full time

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
CEA CAPA has an exciting opportunity for a current or aspiring educational professional interested in international education to join our high performing Sydney team as an Program and Student Services Coordinator. An essential role within the onsite student services team, the primary responsibility of the Program and Student Services Coordinator is to support the care and support of American college and university students studying in the CEA CAPA Sydney Centre. Primary areas of focus include supporting students, health and safety, housing, educational excursions and events outside of the classroom.

**What You’ll Do**:

- Provide high quality student support and advising to ensure students have the best possible study abroad experience.
- With the Centre Director, manage occasional disciplinary matters and student crises that may arise.
- Welcome students to the centre at the front desk; this could include carrying out welfare checks of students entering the centre.
- Secure appropriate guest speakers, excursions, and site visits with input from Internship and Academic Teams.
- Work with the Program Management Team in the USA to create pre
- and post-arrival student materials and play a key role in student arrival and orientation.
- Attend evening and weekend social events for student arrivals and departures; manage and participate in student orientation sessions.
- Build and maintain suppliers/contacts database; research and scope new venues for student events, build relationships with new and existing suppliers, and negotiate competitive pricing for program budgets.
- Create program calendars and detailed itineraries for customised programs.
- Act as a member of CEA CAPA’s crisis management team on a rotational basis, providing 24/7 emergency support to all Sydney students. CEA CAPA provides training and has clearly established protocols for managing such situations. Back up support is available for difficult situations.
- Welcome representatives from existing and prospective institutional partners to the CEA CAPA Sydney Program and arrange site visits as required.
- Opportunities to participate in CEA CAPA global committees and cross-functional groups.
- Implement student activities in the study center
- Design and implement personal and professional development opportunities for students in Sydney.
- Manage program budgets, tracking spending and staying within set budget, and requesting payments from the finance team in Phoenix for suppliers in a timely fashion.
- Contributing to the arrival, mid-term and end of term reporting in conjunction with the Assistant Director of PASS.
- Cross collaborate and assist in Academic and Internship activities when required.
- Other duties as requested by the Centre Director and Assistant Director of PASS.

**Starting Salary**:AUD$70,000 + 11.5% Superannuation
- A Bachelor’s degree or working towards.
- Documented legal authorization to work in Australia_._
- Experience working with students in an educational or support role (preferred).
- A high level of proficiency in computer software particularly Microsoft Office; knowledge of CRM/LMS systems (such as Salesforce and CANVAS) is preferred.
- Strong customer service skills, with a genuine interest in working with and supporting university students.
- Ability to work independently while also being an effective team player who is open to supervision and collaboration.
- Excellent organizational and multitasking skills, with the ability to manage pressure and handle difficult situations calmly.
- Proficiency in digital tools and technology, including Microsoft Office and database management.
- Familiarity with or aptitude for working with classroom presentation equipment.
- Flexibility and adaptability in work style, with a willingness to work outside of regular office hours during busy periods or in response to urgent student needs.

**Physical Requirements**:The role will require a mixture of office work and leading activities outside of the study centre, which may involve sitting for continued periods of time and walking when leading student events.

**Hours**:This is a f