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Front Office Manager

2 weeks ago

Melbourne, Australia Hyatt Centric Melbourne Full time

Summary

**Hyatt Centric Melbourne**

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere.

**Front Office Manager at Hyatt Centric Melbourne**

Join the heartbeat of Melbourne's hospitality scene at Hyatt Centric Melbourne, where vibrant city energy meets world-class service. We're seeking a dynamic and experienced Front Office Manager to lead our front-of-house operations and inspire a team of 30+ in delivering exceptional guest experiences every day.

Reporting directly to the Director of Rooms, you’ll play a key role in overseeing the Front Desk, Bell Desk, and Guest Services, ensuring every touchpoint reflects the signature Hyatt warmth and attention to detail.

**Some of the responsibilities include**:

- Lead by example, ensuring a seamless and memorable experience for every guest and team member.
- Support the development and execution of strategic initiatives aimed at increasing occupancy and revenue.
- Manage daily operations while fostering a positive, collaborative, and high-performance team culture.
- Assist with departmental budgeting, forecasting, and payroll planning
- Build and maintain strong relationships with internal and external stakeholders.
- Play an active role in recruitment, onboarding, and the continuous development of front office colleagues through coaching and mentoring.

**Qualifications**:
**About You**:

- Minimum 2 years’ experience as a Front Office Manager or Assistant Manager in a large-scale hotel, ideally 5-star.
- Proficient in Opera PMS - you know it inside and out.
- Tertiary qualification in Hospitality, Business, or Tourism Management.
- A passionate leader who thrives on mentoring and motivating others.
- Strong communicator with excellent service recovery and conflict resolution skills.
- Calm under pressure, highly organized, and solutions-focused.
- Understanding of revenue and budget management is a strong plus.
- Flexible availability, including weekends and public holidays.

**Culture Statement**:
We Are Team Centric

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fuelling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

**Hyatt Centric Melbourne employees enjoy, but are not limited to**:

- Complimentary and discounted accommodation across Hyatt Hotels world-wide
- Flexible work attire - no stuffy suits
- Free use of Hotel Gym & Pool facilities
- Complimentary barista coffee daily
- Discounted dining in our Langlands Restaurant and Bar
- Investment in your career development through training, opportunities and mentorship
- Complimentary laundry for work related items

**How to apply**

Click APPLY to bring your creativity and leadership to Hyatt Centric Melbourne or contact Isabella Barisic on 9120 1265 for a confidential discussion and to learn more.