Front Office Manager

22 hours ago

Melbourne, Australia MERCURE Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
The Front Office Manager will be responsibilities will include (but not limited to):

- Assist in developing, implementing and maintaining procedures; and drive service initiatives for Front Office;
- Ensure the highest levels of productivity;
- Efficiently and proactively manage guest feedback, implementing changes to prevent re-occurrence;
- Collaborate with other leaders to meet shared goals and responsibilities;
- Lead by example and empower the team to focus on a positive guest experience at all times and
- Manage and activate the loyalty experience for our valued members - Drive loyalty engagement and enrolments.

**Qualifications**:

- Working within a Hotel Front Office team;
- Experience working with Opera/Opera Cloud;
- Communication - Verbal and Written;
- Time Management;
- Relationship Management and
- Being able to work and lead the Front Office team.

Additional Information
- The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:_
- _ Ongoing Career and Professional Development Opportunities_
- _ A Rewarding Work Environment_
- _ Global Discounts on Hotel Accommodation & Food and Beverage_

**_ Click 'Apply' today to begin your journey with Accor Hotels._

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