Front Office Manager

3 days ago

Melbourne, Australia Melbourne Marriott Docklands Full time

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Required to work across a 7 day roster

**Qualifications and Skills Required**
- At least 2 years experience in the guest services, front desk, or related professional area. Hospitality qualifications or certification is highly regarded.
- Demonstrated experience supervising and managing a team
- Understanding of premium and luxury hotel brands

**Tasks and Responsibilities**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Maternity leave

Schedule:

- Rotating roster
- Weekend availability

Supplemental pay types:

- Bonus

**Experience**:

- Front Office (preferred)

Licence/Certification:

- RSA (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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