Front Office Manager

3 days ago

Melbourne, Australia PULLMAN Full time

**Company Description** Work Your Way to Albert Park**

Situated opposite Albert Park Lake, our dual-property Hotel has just re-opened to the world for a bigger, better 2022. With 378 rooms, restaurant, bar and café, and one of the largest conference spaces in Melbourne with 31 conference rooms, we are proud to work at Pullman and Mercure Melbourne Albert Park.

As we venture into this exciting new phase, we are looking for an experienced Front Office Manager to be part Front Office and Leadership team. Reporting to the General Manager, you will:

- Lead by example and empower your team to focus on a positive guest experience at all times
- Manage and activate the loyalty experience for our valued members. Drive loyalty engagement and enrolments.
- Facilitate your team / each individual's performance to ensure the highest levels of productivity
- Systematically analyse, control and report departmental costs, ensuring performance against budget
- Be responsible for handling guest feedback in an efficient and proactive manner, implementing changes to prevent re-occurrence
- Collaborate with other department heads to meet shared goals and responsibilities
- Ensure the team’s success; overseeing training and development
- Assist in developing, implementing and maintaining procedures; and drive service initiatives for Front Office

**Job Description** Does this sound like you?**
- Front Office Management experience with proven success
- A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully
- Experience in coaching and developing a team with a passion for performance and development
- Excellent time management skills
- A desire to grow your skills and progress your managerial experience
- The ability to work flexibility including weekends
- Previous experience with a PMS - Opera will be highly regarded

**Additional Information** Why choose us?**
At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts, career progression, learning & development opportunities and are excited to be implementing our new ‘Work Your Way’ initiative, further creating flexible and rewarding environments.
- Unfortunately we are not able to provide sponsorship for this role._

  • Front Office Manager

    3 days ago

    Melbourne, Australia Melbourne Marriott Docklands Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • Front Office Manager

    7 days ago

    Melbourne, Australia Mercure Melbourne Doncaster Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    1 week ago

    Melbourne, Australia MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    3 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25126586 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the...

  • Front Office Manager

    3 days ago

    Melbourne, Victoria, Australia The Hotel Windsor Full time $90,000 - $120,000 per year

    About UsThe Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Established in 1883, it combines the classic beauty and architecture of the Victorian age with the graciousness of that bygone era.Renowned as the home of...

  • EA/Office Manager

    7 days ago

    Melbourne, Victoria, Australia Hays | Office Support Full time $60,000 - $80,000 per year

    This dual EA and Office Manager role offers high-level executive support and hands-on coordination. Your new company Join a dynamic, forward-thinking organisation where culture, collaboration, and impact are at the heart of everything. With a strong leadership team and a fast-paced environment, this company is making waves in its industry and values...

  • Assistant Front Office Manager

    1 week ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22185495 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Assistant Manager

    7 days ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **About Hyatt Centric Melbourne**: Hyatt Centric Melbourne will be positioned as a cosmopolitan hotel in a central city location, where stories of exploration and discovery are created in an ever-evolving digital world. The hotel will be active in the local community, embracing and supporting local businesses and creating unique stories around the...

  • Front Office Manager

    2 weeks ago

    Melbourne, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa,...

  • Front Office Duty Manager

    2 weeks ago

    Melbourne, Australia SeaLink K'gari (Fraser Island) Full time

    **The Opportunity** We are looking for a professional and service-oriented Front Office Duty Manager to join the dedicated team at Kingfisher Bay Resort, K'gari (Fraser Island) Queensland. Whilst working within a very busy environment, this role is responsible and accountable for overseeing our front office administration and reception operations to drive an...