Customer Service Representative

1 week ago

Illawarra, Australia HAYS Full time

Are you a Customer Service enthusiast looking for opportunities? Here's a great permanent opportunity for you

**Your new company**
Our client is one of Illawarra most wanted employer who is market leader in its industry and has been in business for more than 100 years. They pride themselves on their company values and culture.

Located near the beach with a great view and calming environment, the business is looking for 2 x customer service superstars to join the team

**Your new role**
As a Customer Service Representative you would deliver outstanding customer service as part of the sales team, including answering customer enquiries and providing information clearly and concisely, entering sales orders accurately and in a timely manner, contributing to marketing initiatives and undertaking special projects as needed.

Customer Service
- Process sales orders and credit adjustments
- Answer customer enquiries regarding product range, price and delivery
- Proactively update customers when changes to orders, stock availability and delivery occur
- Receive customer’s technical enquiries and provide suitable references
- Process and manage customer credit claims using the Event Management System through to conclusion
- Check inventory and pricing reports systematically and make necessary adjustments as required

Administration
- Filing of orders and credit claims
- Comply with OH&S & E requirements
- Understand and comply with quality systems requirements
- Vigilantly and accurately complete data entry

**What you'll need to succeed**

***:

- A commitment to providing excellent customer service.
- Ability to work with a high degree of independence, whilst understanding the importance of teamwork and communication.
- A self-starter, high energy levels
- Fun, vibrant personality who is comfortable talking with people
- Willingness to learn
- Excellent communicator
- A high standard of professional conduct, integrity and honesty.
- Able to develop strong relationships with customers
- A strong commitment to safety and safe work practices.
- Adhere to company procedures and policy
- Strong PC skills including experience with Microsoft Office software & ERP system

**What you'll get in return**

In return you will receive a permanent role with an industry leading organisation based in Wollongong, NSW. An attractive salary is on offer as is the opportunity to further develop your skillset and build a long term career. The team is wonderful and the business has a great work culture.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2715392

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