Customer Service Administrator

4 days ago

Illawarra, Australia HAYS Full time

Here's your opportunity to work for one of the logistics leaders in NSW Permanent Job opportunity

**Your new company**

***
Our client is a refractories organisation that provides customised and innovative solutions to its clients along with end-to-end value-added services to all industries with extreme temperatures and working conditions. The Wollongong office is looking for a customer service administrator to join the team.

**Your new role**

***
As a customer service administrator, you have a wide range of tasks and functions which assist not only the customers but also the wider organisation.

Some of the key areas are:
Order creation and logistics arrangement:

- Process customer orders in the system.
- Follow up with the plant and 3rd party service provider on the estimated delivery timing.
- Arrange freight booking with the appointed freight forwarding company.
- Ensure correct documentation is issued and provided to the customer.
- Monitor order status and ensure all relevant parties are made aware of potential problems.

Customer service:

- Assist customers’ enquiries and feedback related to orders. Coordinate with all related functions to provide an effective solution/feedback to customers’ concerns.
- Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on-time delivery.
- Take sales orders, provide order acknowledgements, and arrange for delivery from warehouses to customers.
- Ensure all shipping management activities for deliverables and supply are provided in a timely manner, working closely.
- Take a proactive approach to Customer Service and undertake outbound calls to a select customer base.

General Admin/Other Duties:

- Answer incoming telephone calls
- Filing, upkeep and retrieval of company supply - purchasing documents.
- Participate in and contribute to the effectiveness of the Company's safety activities.
- Assist the team with ADHOC duties

**What you'll need to succeed***
- Experience in customer service & logistics environment.
- Experience in or dealing with the neighbouring functions of Customer Service (Sales/Sales Admin, Supply Chain & Logistics, Production, Finance) is a plus.
- Customer centricity attitude as the role working with multiple stakeholders
- Excellent written and verbal communication skills
- Ability to multitask, work under pressure and meet deadlines
- Knowledge of ERP system, especially SAP is a distinct advantage

**What you'll get in return**
- Flexibility in working hours (start and finish times)
- Close-knit team with positive work culture
- Attractive salary package
- Career Progression

**What you need to do now**

***

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2703594

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