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Customer Service
2 weeks ago
About the Role
We are looking for a customer-focused and detail-oriented team member who enjoys working with people and keeping things organised. This role involves daily customer service at our showroom counter as well as handling phone and email enquiries, order processing, and sales administration.
Key Responsibilities
- Provide professional service to customers via phone, email, and at the front counter
- Assist walk-in customers with product selection and ordering
- Accurately process orders, quotes, and product requests
- Support the External Sales team with administration and coordination
- Liaise with suppliers for product information and stock availability
- Build and maintain strong customer relationships
- Look for opportunities to improve processes and support clients better
What You Bring
- Previous experience in customer service, retail, or administration
- A "customer-first" attitude and strong communication skills
- Good attention to detail and organisational skills
- Ability to manage multiple tasks and deadlines
- Confidence dealing with business clients and suppliers
- Experience in order processing, internal sales, or retail is a plus
What We Offer
- On-the-job training and support
- Staff discounts
- A supportive, down-to-earth team environment
- Recognition for your contributions and opportunities to grow
- Monday to Friday role – no weekend work
About Us
BRANDWORX is a leading provider of corporate and workwear uniforms, safety footwear, and PPE. We proudly partner with industries across Australia, with a strong footprint in NSW and the Illawarra region. Our reputation is built on quality products, reliable service, and long-term relationships.
If you are excited about the prospect of joining our team and contributing to our continued success, please apply now.
