HR Customer Services Support Office

5 days ago

Illawarra, Australia NSW Department of Education Full time

**At the **NSW Department of Education**, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.**
- **3 x Temporary Full-time roles to 30 June 2025 with possibility of extension**:

- **Located in Wollongong with flexible working arrangements available**:

- **Salary ranges from $70,694 to $76,857 plus employer’s contribution to superannuation and annual leave loading**

**About EDConnect**

EDConnect is the Department’s Shared Service Centre, delivering integrated transactional and advisory services (shared services) for the Department. Organisational performance in EDConnect is underpinned by the ‘EDConnect Way’ culture - we keep the customer at the centre of everything we do; we collaborate with and support each other to succeed; we take ownership of our work to ensure a quality outcome is delivered; we communicate transparently and listen actively; and we are accountable to each other to develop and grow.

**About the role**

The HR Customer Services Support Officer role delivers a range of transactional HR services and responds to enquiries and routine requests from internal customers, identifying and escalating enquiries as necessary, to ensure the provision of accurate information. The role is accountable for delivering efficient, accurate and reliable transaction processing to support the effective operation of the functional area.

The role delivers a range of transactional human resources (HR) services and responds to general customer enquiries at various locations within the Human Resources Directorate, to assist in the achievement of business results and customer service excellence.

The role forms part of the broader team that provides centralised HR services, policy, advice and programs and is accountable for delivering accurate, timely, and reliable transaction processing and customer support through the effective use of tailored service delivery strategies.

For further information please **click here** to view the role description

**Key knowledge and experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Essential Requirements**
- Demonstrated understanding of and commitment to the values of public education.

**Benefits**
- Flexible working arrangements
- 35 hour working week
- Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
**Targeted Question 1**
- What experience have you had in a high volume processing environment? What strategies do you use to manage this? (300 word maximum)

**Targeted Question 2**

**Closing date 10 September 2024 at 11:59pm.**

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

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