Customer Service Consultant

1 week ago

Collingwood, Australia Hays Full time

**Your new company**

Work for a well-established and trusted customer-owned bank who hold themselves to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. Located in Collingwood, they are looking for a Customer Service Consultant to join their forward-thinking and supportive team, providing flexible working arrangements for a work-life balance.

**Your new role**

As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.
- Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more
- Conduct outbound calls to customers to follow up enquiries and welcome new customers
- Manage queries in accordance with the bank's policies and procedures in a timely, professional and efficient manner

**What you'll need to succeed**

To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:

- Previous experience in call centre, retail, hospitality or customer focused administrative role
- Strong written and verbal communication skills
- Confident computer skills and navigating multiple systems
- Demonstrated experience working in a fast-paced environment and ability to multitask
- Experience within Banking, Insurance or Financial Services is desirable but not essential

Successful applicants will be required to have full availability to work a rotating roster Monday to Friday between 8am and 8pm, as well as a rotational Saturday 9am-2pm shift.
**What you'll get in return**
- 6 -week training program
- Career growth progression
- Supportive and social workplace culture
- WFH flexibility: 2 days' work from home post training

**What you need to do now**

PLEASE NOTE: all applicants are required to complete an online call centre scenario assessment. To register and complete the assessment, copy and paste the link below to your internet browser.

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