Customer Service Consultant

1 week ago

Collingwood, Australia Hays Full time

**Your new company**

Work for a well-established and trusted customer-owned bank who hold themselves to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. Located in Collingwood, they are looking for a Customer Service Consultant to join their forward-thinking and supportive team, providing flexible working arrangements for a work-life balance.

**Your new role**

As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.
- Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more
- Conduct outbound calls to customers to follow up enquiries and welcome new customers
- Manage queries in accordance with the bank's policies and procedures in a timely, professional and efficient manner

**What you'll need to succeed**

To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:

- Previous experience in call centre, retail, hospitality or customer focused administrative role
- Strong written and verbal communication skills
- Confident computer skills and navigating multiple systems
- Demonstrated experience working in a fast-paced environment and ability to multitask
- Experience within Banking, Insurance or Financial Services is desirable but not essential

Successful applicants will be required to have full availability to work a rotating roster Monday to Friday between 8am and 8pm, as well as a rotational Saturday 9am-2pm shift.
**What you'll get in return**
- 6 -week training program
- Career growth progression
- Supportive and social workplace culture
- WFH flexibility: 2 days' work from home post training

**What you need to do now**

PLEASE NOTE: all applicants are required to complete an online call centre scenario assessment. To register and complete the assessment, copy and paste the link below to your internet browser.

  • Store Consultant

    6 days ago

    Collingwood, Australia National Storage Full time

    **Exciting and Varied Role with Customer Service, Administration and Operational Tasks** **Permanent Full Time Role with No Nights, Sundays or Public Holidays for a Great Work/Life Balance** **Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the...

  • Customer Service Representative

    1 week ago

    Collingwood, Australia Kennedy Reid Full time

    Join a world leader in Financial Administration - Temp to Perm Opportunity - Start 1st Feb! - Abbotsford location - close to public transport/ Parking on site! **The Company** Our client is a well established company in the financial services space. World leaders, they now have offices in 20 countries and are seeking superior customer service...

  • Management Consultant

    2 weeks ago

    Collingwood, Australia Redwood Business Consultancy Pty Ltd Full time

    An exciting new role has become available in our growing business. At Redwood Business Consulting Pty Ltd, we are a leading provider of home efficiency products including solar, home batteries and electric heat pumps to our customers, helping Australia to become more energy efficient. With increased growth we are looking to bring on an experienced Management...

  • Deliverability Consultant

    5 days ago

    Collingwood, Australia Dotdigital Full time

    **About Us**: **The Company**:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Customer Service Admin

    2 weeks ago

    Collingwood, Australia Allpress Espresso Full time

    **About Us** At Allpress we are espresso specialists, roasting and serving beautiful coffee in Australia, New Zealand, the UK, Japan and Singapore. We’re a team of dedicated people who believe in flavour first and care deeply about our customers. **About the role** An exciting opportunity has opened in our Customer Service team in Melbourne for someone...

  • Customer Service Admin

    1 week ago

    Collingwood, Australia Allpress Espresso Full time $60,000 - $80,000 per year

    About UsAt Allpress we are espresso specialists, roasting and serving beautiful coffee in Australia, New Zealand, the UK, Japan and Singapore. We're a team of dedicated people who believe in flavour first and care deeply about our customers.About the roleAn exciting opportunity has opened in our Customer Service team in Melbourne for someone who is...

  • Customer Service Representative

    7 days ago

    Collingwood, Australia Shop for Shops Collingwood Full time

    Key Duties and responsibilities include: The details of your role will include the following: - Provide helpful customer service via the telephone. - Answer incoming phone calls in a friendly and helpful manner. - Checking and responding to customer enquiries. - Prepare detailed quotes for customers and follow up on them as required. - Varying...

  • Customer Service Representative

    1 week ago

    Collingwood, Australia Coadys Personnel Full time

    Our client is a leading importer and distributor of medical equipment and devices. Reporting to the Customer Service Leader and you will be first point of contact for clients providing support with orders & product knowledge. Your responsibilities will include: - Processing orders into the SAP system in a timely & accurate manner including COD orders -...

  • Customer Service Officer

    23 hours ago

    Collingwood, Australia Climasolar Full time

    **Looking for an exciting office role where no two days are the same?** We are looking for a confident, assertive, and friendly person to join our rapidly growing office team. With a 5-Star rating from hundreds of happy customers, our reputation in the solar industry is not only unmatched in Victoria but also incredibly important to us. **Your job is to...

  • Workforce Australia Employment Consultant

    2 weeks ago

    Collingwood, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As an Employment Consultant your role will be to help job seekers become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Collingwood, VIC site. We lift people up, supporting...