Sales Operations Manager

**Work options**: Hybrid

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

**Who are we?**:
Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

**Who you are**:
We're in search of an exceptional Sales Operations Manager to join our team. As the Sales Operations Manager at Humanforce, you’ll have a strategic mindset and simplify complexity with ease. You’re confident navigating sales systems, analysing data, and identifying opportunities to improve performance and efficiency. You enjoy solving problems and finding smarter ways to achieve business outcomes. You understand how technology and processes come together to drive growth and are always looking for ways to optimise and innovate.

You’re proactive, collaborative, and thrive in a fast-paced, evolving environment. While you’re results-driven and focused on impact, you’re also a team player who values knowledge sharing and collective success. You take ownership of your work, are comfortable managing multiple priorities, and enjoy being part of a high-performing team that challenges and supports each other to grow.

**What you will do**:

- Oversee and manage the daily operations of our go-to-market function.
- Provide analytical support to the sales leader by analysing sales activities and identifying areas for improvement.
- Foster a high-performance culture within the sales team by providing necessary support and guidance.
- Enhance the effectiveness of the CRM system to facilitate streamlined sales processes.
- Monitor and optimise the time required to close deals, ensuring efficient progression through the sales pipeline.
- Develop and execute territory planning, quota planning, and strategies to maximise sales team productivity and efficiency.
- Generate insightful analysis custom reports on customer metrics, such as the number of customers, customer size, and industry trends.
- Collaborate with the marketing team to understand TAM (Total Addressable Market) and SAM (Serviceable Addressable Market), and devise effective tactics to increase opportunities in the sales pipeline

**What you’ll need**:

- Proven track record in sales operations or sales enablement, with a focus on software/technology industry preferred.
- In-depth knowledge of sales processes and systems, including expertise in CRM platforms and sales enablement tools.
- Exceptional analytical and data-driven problem-solving skills to drive informed decision-making and optimise sales strategies.
- Outstanding communication, collaboration, and project management skills to effectively work with cross-functional teams.
- Previous experience in a fast-paced, high-growth technology company is highly desirable, showcasing your ability to thrive in dynamic environments
- Strong organisational and time management skills, with a demonstrated ability to prioritise tasks and meet deadlines efficiently.

**Some ‘nice to haves’**:

- Knowledge of WFM or HCM SaaS software
- Experience working with CRM software such as SugarCRM or HubSpot
- Sales operations training or certifications

**Our values**:

- _ We are bold_
- _ We are all in_
- _ We are customer obsessed_
- _ We do what we say_
- _ We are good humans_

**Our approach to flexibility**:
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to diffe