Customer Service Officer

3 days ago

Adelaide Region SA, Australia Stream Consulting Group Full time

**Company**

An international brand, our client is a leading finance & technology company.

Known for low staff turnover with over 130 employees across Australia and New Zealand, many employees stay 10+ years with the company.

They are a market leader in the field with an excellent client base and clear cut career progression paths.

**Team & Culture**

Reporting to the Limits Team Manager you will be joining a motivated and close-knit team of 12.

Join a great company culture, offering:

- 4 leisure days on top of annual leave
- 2 paid volunteer days
- Friendly team environment
- High staff retention rates - An impressive 70% of staff have been there over 7 years

**Role**

***
You will be working in the credit limited department and will be managing your own portfolio of clients.

Liaising between clients and underwriters on a daily basis, your role will offer variety and a great balance between client management and administration with your core responsibilities involving:

- Checking and verifying all information submitted to ensure no discrepancies
- Following up on ledgers
- Writing letters to clients to let them know if they have been accepted or not and to what value

**Working hours**

You will have the option of working 8am - 4.30pm or 8.30am - 5pm depending on your client base. After an initial 6 month training period you have the option of working from home 2 days a week.

**Career Progression**

There is a clear career progression path, with excellent mentoring & training and the ability for your role to progress to a senior understudy.

**About You**
- You are a natural relationship builder and can build rapport with your customers
- You have excellent communication skills and experience in customer service
- You have administration experience and/ or excellent written communication
- You love to learn and have a can-do attitude

**Benefits**
- Join one of Australia's leading banking & financial services companies with an impressive retention rate - 70% of staff have been there over 7 years
- Amazing team culture with excellent work life balance
- 4 leisure days on top of annual leave
- 2 paid volunteer days
- Work from the office for your first 6 months to get to grips with the role then have the freedom to work from home 2 days per week

Interviewing ASAP

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