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Online Chat Representative
2 weeks ago
**Position Overview**:As an Online Chat Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance through our online chat platform. You will be the friendly and knowledgeable voice behind the screen, addressing inquiries, resolving issues, and creating a seamless customer experience.
**Key Responsibilities**:
- Engage with customers in real-time through online chat to provide information and assistance.
- Resolve customer inquiries, concerns, and issues promptly and effectively.
- Demonstrate a thorough understanding of our products/services to offer accurate information.
- Collaborate with other team members to escalate and resolve complex issues.
- Maintain a professional and friendly tone in all interactions to enhance the customer experience.
- Document and track customer interactions and issue resolutions.
**Qualifications**:
- Excellent written communication skills with a keen eye for detail.
- Customer-focused attitude and a passion for delivering exceptional service.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Problem-solving skills and the ability to think on your feet.
- Familiarity with [industry-specific tools or software] is a plus.
- Previous experience in customer service or online support is preferred.
**What We Offer**:
- Competitive salary with performance-based bonuses.
- Opportunities for career growth and professional development.
- A collaborative and inclusive work environment.
- Employee discounts on our products/services.
- Flexible work hours and remote work options.
**Job Types**: Full-time, Part-time
**Salary**: $20.33 - $83.93 per hour
**Benefits**:
- Employee mentoring program
- Extended annual leave
- Gym membership
- Health insurance
- Life insurance
- Salary packaging
- Vision insurance
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Fixed shift
Supplemental pay types:
- Annual bonus
- Commission
- Performance bonus
- Quarterly bonus
- Signing bonus
Work Authorisation:
- Australia (preferred)
Work Location: On the road
