Customer Service Representative

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Wisr (not for Hatch)**

Hatch is supporting Wisr to find a great Customer Service Representative - Loan Servicing to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Wisr.

**About the role at Wisr**

This is a unique opportunity for a Customer Service Representative to take on a fast-paced role where you’ll own incoming inquiries across our financial wellness product suite. Your focus will be creating an exceptional experience for our existing loan customers when they contact Wisr.

While the core focus of the role is customer service, as part of the Payment Solutions team, you’ll also be responsible for simple payment requests such deferrals or updating payment frequencies as requested for the customer. This is an opportunity to develop your skills in the customer experience and the payments space with a clear development pathway into a Payments Officer position.

**Seniority**

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.

**Core Responsibilities**
- Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Query Handling (online / live chat) - Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Learning agility - Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Wisr.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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