Customer Service Representative

6 days ago


Council of the City of Sydney, Australia White Fox Boutique Pty Full time

Overview

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office.

Responsibilities

- Communicating with customers & ensuring customer satisfaction on emails & live-chat

- Handle customer queries professionally, provide knowledgeable solutions and follow up as required

- Ensuring customer profiles & communication is documented

- Working with the returns team on processing returns & faulty replacements

- Assisting with warehouse duties and stock management

- Provide backup and support to other Customer Service team members as/when requested

Qualifications

- Previous customer service experience (either online or in-store)

- Strong organisational skills, ability to multi-task & show initiative

- Experience in a fast paced working environment

- Excellent communication skills

- Excellent attention to detail

- Strong grammar skills

- Comprehensive computer skills with an iMAC

Benefits

- Generous monthly clothing allowance + ongoing discounts

- Fun events throughout the year

- Exciting career opportunities

- Full Access to our in office White Fox Active Gym

- Kitchen stocked with goods and treats

- EAP available for all employees

- Working with one of Australia's fastest growing fashion companies

#J-18808-Ljbffr



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