Customer Service Representative

1 week ago

Sydney, Australia Hatch Full time

** This role is at Wisr (not for Hatch)**

Hatch is supporting Wisr to find a great Customer Service Representative - New Business to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Wisr.

**About the role at Wisr**

This is a unique opportunity for a Customer Service Representative to take on a fast-paced role where you’ll own incoming inquiries across our financial wellness product suite. Your focus will be across creating an exceptional experience for our customers and brokers when they contact Wisr.

What You’ll Do:

- Be the first point of contact for all incoming new business inquiries across our Wisr Loan products. You’ll answer a range of inbound calls, from fresh enquiries to existing relationships to mortgage/financial brokers and leave each customer with an amazing experience
- Manage the enquiries inbox ensuring a fast response at all times. If you can’t action the request yourself, you’ll know exactly which team can and pass it to them swiftly.
- Align yourself to our success metrics like: number of closed enquiries, customer satisfaction and quality assurance.

**Seniority**

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.

**Core Responsibilities**
- Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Query Handling (online / live chat) - Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experience**s**

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Learning agility - Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- Critical thinking - Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Wisr.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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