Administration Team Leader

**Administration (Day Hospital) Team Leader - Icon Cancer Centre South Brisbane, Qld**

We’re looking for a new team leader at our oncology day hospital within the Mater Precinct

Join our Administration Manager and wider admin team as we support our valued patients and families receiving care and treatment from our multi-disciplinary medical teams.
- **Supportive Environment **with Training Provided
- **Competitive Remuneration, **Development & Progression Opportunities
- **Permanent, Part-Time, 24hrs per week (Monday to Friday) - South Brisbane (Mater Precinct)**

What are we hoping to find in our new team leader?
- A passion and aptitude to learn new processes, become the expert and a drive to teach and support others.
- Experience in medical administration (hospital experience a huge bonus)
- Excellent computer skills and eye for continuous improvement.
- The enthusiasm to foster a supportive environment and see others flourish.

If the above describes you and leading a team excites you, please apply We’d absolutely love to hear from you.

**About the role**:
***
We have an opportunity for an Administration Team Leader to join our team located in our Icon Cancer Centre within the Mater Precinct. The overall purpose of this position is to support the Administration Manager to lead an administration team in providing an efficient, effective and responsive administration service to Patients, Visiting Medical Officers, Nurses, and all other internal and external contacts, ensuring exceptional standards of customer service. This role reports to the Administration Manager and operates on a 48 hours per fortnight full-time capacity.

**Key Responsibilities**
- Collaborating with the Administration Manager to ensure timely and coordinated patient appointment times and effective reception services
- Provide supervision and oversight of the Administration team
- Provide support or relieve in other roles within the team as required to ensure effective an efficient services for patients
- Processing and interpretation of Health Fund Validations
- Ensure accurate cash, cheque and credit payments are received and processed daily and balanced at end of day
- Providing a high level of customer service by ensuring the appropriate delivery of services to patients and their families
- Encourage participatory team approach to service delivery seeking input and feedback from team members
- Liaise with patients and their families in a friendly and compassionate manner

**About the person we’re going to hire**:
We are looking for an experienced Administration Team Leader with outstanding presentation and customer service skills to join our team. We are also looking for someone who is proactive, personable and enthusiastic about the role and has the ability to consistently demonstrate the Icon Values, lead the team by role modelling a commitment to outstanding customer service and a credible work ethic. If you are currently work in a hospital or community Administrative Team Leaders role, we’d love to hear from you.

**Skills & Experience**:

- Demonstrated experience in a day hospital and medical reception service delivery model
- Prior experience leading a team (desirable)
- Demonstrated understanding of Health Fund validation, billing and contracts
- Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner
- Ability to prioritise and manage time effectively
- Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members
- Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner

**About Icon**:
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 1000 employees, our Australian cancer services division is made up of 6 day oncology hospitals, 22 radiation oncology centres and 8 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide opportunities within an ideal environment to develop your experience and be part of an innovative market leader at the forefront of cancer care.

**How to Apply**:
**COVID Health Requirement