Customer Support Specialist

1 week ago

Melbourne, Australia Anson Management Consulting Full time

Build long lasting Customer relationships
- Leverage your customer service skills in an excitingly different environment
- An exciting growing organisation where your experience will be hugely valued

**About Us**:
Aviary Corp Pty. Ltd. is fast-growing software company with its primary product being ‘Nightingale’ - an in-house developed cloud-based Customer and Resource Management platform for the community sector, with particular focus on client-directed care by disability, community aged care and mental health service providers.

Nightingale makes a positive difference in the world by helping our Customers help those in need.

Our key values and business drivers are:

- Care for our People - and making a positive difference in the community.
- Profitable Growth - through supporting the efficient operation of our Enterprise Customer’s organisations.
- Lean and Efficient.
- Top Reputation with our Enterprise Customers - by consistently delighting them.

**About the role**:
We have an exciting opportunity available for an experienced Customer Support Specialist (Helpdesk) to join our Customer Success team on a full-time basis.

This role is responsible for responding to customer queries via Nightingale’s Customer Portal (Jira) or other Customer contact methods (eg phone). This entails providing direct usage/technical support, and (if required) escalating tickets to members of other internal teams for further intervention (as required). This is a very rewarding role which will see you developing strong professional relationships with a portfolio of Customers.

**About you/Job Requirements**:

- A tech-savvy person who has a high interest in problem solving and helping Customers streamline their business via Nightingale software.
- Take ownership of challenges, bringing them up for discussions in order to provide timely solutions to the Customers
- Flare for troubleshooting and ability to follow a logical process of elimination to solve problems.
- Build long lasting Customer relationships to build trust and Customer satisfaction
- Great communication skills and an upbeat personality with the ability to guide Customers in the right direction when necessary
- Team player - work together to achieve greatness as a Team
- Punctuality / Accuracy / Attention to detail
- Quick Learner with mínimal supervision.
- Time aware and the ability to escalate calls.

**Desirable Criteria**:

- Previous experience with Jira, SSMS, SQL and Visual Studio is desirable but not essential

**Applications and Enquiries**:

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