Customer Support Specialist

1 week ago

Melbourne, Victoria, Australia The Toro Company Full time $60,000 - $80,000 per year

Are you passionate about providing exceptional customer service and looking to grow your career with an industry leader? Toro Australia is seeking a dedicated Customer Support Specialist - Parts to join our dynamic team in Braeside, VIC. As a key player, you'll support our parts equipment customers, including those in golf, sports fields, construction, and commercial sectors. If you thrive in a fast-paced environment and enjoy building strong relationships, this role is perfect for you

What's In It For You?

  • Extensive training and development opportunities to grow your skills and advance your career within Toro.

  • Work in a collaborative environment where customer satisfaction is the top priority.

  • Engage with a diverse customer base, from commercial and consumer dealers to end-users, ensuring their needs are met and exceeded.

  • Enjoy a stable and supportive work schedule (Part-time, Monday to Friday, 27.5 hours) with a market-leading company that values its employees.

What Will You Do?

  • Build and maintain strong relationships with Toro account holders, dealers, end-users, and internal colleagues to drive customer satisfaction.

  • Communicate effectively with customers, process orders, handle credits and returns, providing product advice to maximise sales opportunities.

  • Promote additional products through sales incentive programs, contributing to the growth of Toro's Parts business.

  • Handle customer complaints professionally, ensuring swift resolutions while maintaining successful business relationships.

What Do You Bring?

  • At least two years' experience in a customer service role within a fast-paced environment.

  • Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.

  • Proficiency in Microsoft Office and excellent numeracy and literacy skills.

  • SAP experience is desirable but not essential; willingness to learn is more important.

  • Highly organised and proactive approach, with the ability to adapt to changing situations and priorities.

We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.

Who Are We?

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

How To Apply?

Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.

Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page

Only shortlisted candidates will be contacted.

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