Customer Support and Admin Specialist

2 weeks ago

Melbourne, Australia Red Energy Full time

**Customer Support and Admin Specialist**

Red Energy is an energy retailer committed to providing award winning service to our customers, all while working effectively to see results for the business. We are owned by the mighty Snowy Hydro, so our passion lies with renewable energy and helping to create a sustainable future; this also makes us 100% Australian owned and operated meaning we’re all local, operating from our state-of-art building in East Richmond.

We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s critical that we offer a smooth transition for our customers when they join Red, and in CI our 6 different functions are responsible for making this happen. Our roles available within these teams are both customer facing and back of house processing, whilst navigating your way through inbound/outbound phone calls, internal queues, and service orders, which is where agility becomes essential.

In this role, you’ll be required to identify, analyse and resolve problems by utilising process documents and think outside the box to find solutions. Your focus on the finer details and ability to continuously work with information, systems and databases will be an asset to us, as well as adapting to an ever changing environment. Build great relationships with internal and external stakeholders and look to negotiate positive outcomes for all parties.

Hard work is regularly celebrated, and we offer ongoing support, training and development for you to build a career with us We really care about your growth and offer long term career opportunities within the team and the wider business, with plenty of opportunity to keep learning and enhance your skill set.

**Let us tell you what you get from us**:

- Competitive base salary with salary reviews and the potential to earn bonuses every 12 months
- Staff discount off your electricity and gas bills
- Two additional days off per year (which we call Good Life Leave)
- Option to purchase additional annual leave - who doesn’t love holidays?
- Dog-friendly office with slides, tennis court, massage chairs, foosball table, showers and change rooms, bike rack, car park and local to some amazing cafes and restaurants.

**Interested? Let’s see if you're right for us**

You will need:

- Customer service experience
- The ability to think critically and analyse specific situations
- A strong customer focus and great communication skills
- Strong negotiation skills when liaising with various stakeholders
- A willingness to learn, develop and self motivate

Job Reference: RED00100892

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