Customer Support Specialist

23 hours ago

Melbourne, Victoria, Australia Chuffed Full time $60,000 - $75,000 per year

Why Join

is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $275M across 45,000 campaigns in 23 countries and we're just getting started.

In the last year we've grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice.

We are hiring a Customer Support Specialist to join our team and be a part of delivering an outstanding customer experience to our campaigners and donors.

This is a fully remote role with very occasional travel.

What You'll Do

As one of the primary touchpoints for Chuffed customers, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.

Here's how you'll spend your time:

Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed's tools and products. Your communication with customers will be via email.Advocate for our community by sharing insights and feedback with the Customer Support Lead, helping ensure that the Engineering, Product, and Marketing teams stay connected to our customers needsEnhance our customer support by identifying opportunities to improve how we interact with and assist our communityMaintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information

About You

  • You have at least 3-5+ years of experience in a customer support role
  • You're a strong communicator who can clearly explain complex information while keeping your responses friendly and engaging
  • You're customer-focused and enjoy advocating for a better user experience
  • You're highly organized and efficient, able to prioritize tasks effectively
  • You have a strong growth mindset - you're not afraid to take risks, fail and learn. You're always looking for ways to develop and improve your skill set
  • You're passionate about social justice and excited to help Chuffed campaigners succeed

Don't Meet Every Requirement?

That's ok — we're not ticking boxes here. If you're excited about our mission and think you'd be great at this role, we encourage you to apply.

  • $70,000 - $75,000 plus superannuation (depending on experience)
  • Do work that matters. Wake up every day knowing you're helping people around the world fund causes they care deeply about
  • Be part of a team that cares. No egos, no politics - just passionate, driven people working together to support world-changing movements
  • Work from anywhere in Australia. We're a fully remote team and support flexible working
  • Grow fast. We're in a high-growth phase - you'll be trusted with real ownership, big ideas, and the chance to shape our support strategy
  • Join a values-aligned workplace. We're building a diverse, inclusive team, and strongly encourage people from all backgrounds and lived experiences to apply

  • Audiology Systems Support Specialist

    17 hours ago

    Melbourne, Victoria, Australia Specsavers Support Office Full time $60,000 - $90,000 per year

    Audiology Systems SpecialistWhat we can do for youAt Specsavers, we know that to reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.In 2024, we were proudly recognised as one of Australia's Best Places to Work for the second...

  • Specialist Support Coordinator

    21 hours ago

    Melbourne, Victoria, Australia Voyage Support Pty Ltd Full time $90,000 - $120,000 per year

    Specialist Support Coordinator - NDIS$133 per billable hour - Level 3 Specialist Support Coordination$70 per billable hour - Level 2 Support CoordinationAbout UsOur specialised support is inclusive and empowering. We are committed to the people we serve, responding to their unique and complex needs. We focus on a deep, lasting impact for those who need it...

  • Customer Support Specialist

    3 days ago

    Melbourne, Victoria, Australia The Toro Company Full time $60,000 - $80,000 per year

    Are you passionate about providing exceptional customer service and looking to grow your career with an industry leader? Toro Australia is seeking a dedicated Customer Support Specialist - Parts to join our dynamic team in Braeside, VIC. As a key player, you'll support our parts equipment customers, including those in golf, sports fields, construction, and...

  • Customer Support Specialist

    3 days ago

    Melbourne, Victoria, Australia I-MED Radiology Network Full time $60,000 - $90,000 per year

    I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging...

  • Junior Customer Support Specialist

    3 days ago

    Melbourne, Victoria, Australia BlueRock Full time $60,000 - $80,000 per year

    As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You will work closely with the Customer Support team to ensure a high-quality customer experience, representing our values of reliability, user friendliness, and...

  • Customer Success Specialist

    3 days ago

    Melbourne, Victoria, Australia Amazon Web Services Full time US$120,000 - US$200,000 per year

    DESCRIPTIONAWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix,...

  • Customer Success Specialist

    3 days ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time $80,000 - $150,000 per year

    DescriptionAWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix,...

  • Customer Success Specialist

    3 days ago

    Melbourne, Victoria, Australia Amazon Full time $80,000 - $120,000 per year

    AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest,...

  • Customer Service Specialist

    3 days ago

    Melbourne, Victoria, Australia SoilWorx Full time $60,000 - $80,000 per year

    Customer Service Specialist – Be the Voice of SoilworxYour Passion for Service Starts HereAre you a people person who thrives on creating outstanding customer experiences? Do you enjoy solving problems and making a real impact through your communication skills? If so, we'd love to welcome you to the SoilWorx teamAbout Us:SoilWorx is a dynamic, fast-growing...

  • Admin/Customer Service

    6 days ago

    Melbourne, Victoria, Australia AUSTRALIAN SPECIALIST HUB Full time $45,000 - $60,000 per year

    About the roleThis is a JUNIOR ADMIN ROLE.Due to our significant growth we need we need an efficient and organised person to join our wonderful team. Supporting our team of medico-legal experts, your duties will include and won't be limited to:Nurturing positive connections with our valued referring clientsManaging the end-to-end referral and assessment...