Customer Support Specialist

3 days ago

Melbourne, Victoria, Australia I-MED Radiology Network Full time $60,000 - $90,000 per year

I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.

At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That's our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time.

About the role

This is a 12-month fixed term, full-time position with hybrid work arrangements, including office days at our Mount Waverley location, working rotating shifts between 8am and 6pm Monday to Friday.

This role is crucial for ensuring that our external referrers receive the necessary support and assistance to effectively use I-MED's medical imaging services Strong communication skills, IT troubleshooting abilities, and a customer service-oriented approach are key to success in this position.

What you'll be doing:

  • The position is primarily focused on email and phone communication.
  • Assisting referrers with troubleshooting simple IT issues and providing account support.
  • Operating within a ticketing system to respond to issues and provide inbound support.
  • Coordinating with internal teams to resolve complex issues.
  • Maintaining accurate records of interactions and solutions provided.
  • Providing training and guidance to referrers on using I-MED services effectively.
  • Ensuring timely follow-up on outstanding issues to ensure resolution.

What we're looking for:

  • Strong customer service background, essential for interacting with referrers such as GPs and other medical professionals.
  • Excellent communication skills, both written and verbal.
  • Basic IT troubleshooting abilities.
  • Ability to handle multiple situations simultaneously due to the nature of the role.
  • Strong organisational skills and attention to detail.
  • Ability to work collaboratively within a team environment.

What we can offer you:

  • Competitive salary and staff benefits
  • Ongoing professional development and training opportunities
  • Collaborative and supportive work environment
  • Opportunity to be part of a leading healthcare provider
  • Hybrid working conditions

At I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career.

Equal Opportunity Employer: I-MED is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

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