Customer Business Specialist

Salary from $117,494 + 13% Superannuation
- Based in Perth
- Be Part of Pilbara Ports' Customer and Strategy Team

**About the Role**

Here at Pilbara Ports, we want to help our communities and customers thrive. We know our success is defined by the success of the communities in which we live and work. This ethos lies at the heart of what we do.

We are committed to advancing an inclusive and diverse workplace culture where people feel engaged, included, valued, and respected. We are proud of the talent and diversity of our workforce - our people are key to our current and future success.

This is a great opportunity to be part of the world’s largest bulk export port authority, encompassing the operating ports of Ashburton, Dampier, Port Hedland and Varanus Island, and five future port sites.

You will be responsible for negotiating customer contracts and lease agreements and ensuring that all commercial contracts with customers are appropriately managed to enable Pilbara Ports to meet its commercial obligations.

**About You**

This role will suit you if you enjoy diversity, seek out opportunities for growth, and connect with Pilbara Ports' values of Safety, Excellence, Teamwork, Integrity and Care. Your experience in the management and interpretation of commercial leases or agreements in an industrial setting will contribute to your success in this role. You will have a collaborative communication style that encourages productive working relationships and enjoy operating in a fast-paced environment, with complex deliverables and challenging deadlines.

**Key Responsibilities**:

- Negotiate terms and conditions for new Port agreements including Infrastructure Development Agreements, Port Facilities Agreements, Multi-User Agreements, Third Party Access Deeds, Dredging Agreements, Investigation Licences and Leases.
- Negotiate, develop and review commercial contracts and lease agreements including variations to existing agreements in accordance with the Pilbara Ports delegations.
- Manage port and lease agreements to ensure Pilbara Ports commercial objectives and deliverables are met including key performance indicators and compliance with the terms and conditions of agreements.
- Coordinate engagement and liaise with internal and external parties as required, including legal advisers.
- Support Customer Manager with briefings and consultations with Government, industry bodies, proponents, service providers and other stakeholders, as required.

**The Benefits**

Our employees are rewarded with a range of benefits which include:

- 13% superannuation
- 4 weeks annual leave
- 14 weeks paid parental leave
- Access to training and development opportunities
- Access to Employee Assistance Program for you and your family
- Employee and Service Recognition Reward Programs
- Height adjustable desks and ergonomic assessments
- Celebration of multicultural events
- Free skin checks and flu vaccinations
- Corporate and PPE uniform provided

Here at Pilbara Ports, we are committed to advancing an inclusive and diverse workplace culture where people are engaged, included, valued, and respected for their contributions. We are proud of the talent and diversity of our workforce - our people are key to our current and future success.

Pilbara Ports’ Diversity and Inclusion Plan focuses on building frameworks and programs that support an inclusive workplace culture. We are an equal opportunity employer and support a work environment that is free of discrimination and harassment.

**How to apply**:
If you are interested in this position, please upload your resume along with a cover letter that tells us why you are the right person for the role.

For further information please contact Austin Guy on (08) 9187 2954.

**Applications close on 17 August 2025.