National Business Manager

**Location**: North Melbourne

**Are you passionate about making a difference?**

**Perks of Working at WISE**
- Competitive Salary with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More
- Fantastic reward and recognition initiatives and ongoing learning and development
- Bonus wellness-day (annual leave) every quarter (4 per year), the ability to purchase additional annual leave and various healthy lifestyle initiatives
- Learning and Development Programs
- Company Laptop & iPhone
- Exclusive benefits and discounts from leading retailers through Flare

**To be considered for this role**
- You have full Australian working rights
- You hold a full Australian driver’s license
- You are willing to obtain a National Police Check
- You can pass a Working with Children Check
- You are willing to travel across the State, and nationally
- You demonstrate the WISE attributes: Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- You have highly developed planning, co-ordination, administration, organisation and time management skills
- You have proven leadership and management skills with strong motivational abilities
- You have demonstrated qualities of empathy, integrity, compassion and respect for diversity
- You have excellent interpersonal and communication, including written and verbal, as well as negotiation skills
- You have conflict management skills
- You have business relationship development and management experience
- You have demonstrated success in achieving outcomes through managing people and financial resources
- You have adaptability and flexibility in changing environments
- You have a sense of responsibility and accountability
- You have a commitment to learning, improvement and professionalism

**Duties of the role include (but are not limited to)**:
Strategy, Service Delivery and Business Planning
- Grow, develop and maintain Australian University and Industry Partnerships
- Create, implement and embed a strategy to increase market share
- Plan, implement and manage financial and budgetary resources in accordance with WISE strategy and policies
- Manage service delivery standards to customers and stakeholders
- Develop, evaluate and monitor the quality of customer services
- Provide ongoing coaching, mentoring and workplace support for GradWISE participants

Information Management
- Provide regular reporting to WISE senior management
- Maintain partnership reporting requirements
- Contribute to WISE tender and business growth activities, as required

Contract Management
- Achieve business and performance outcomes by showing initiative and utilise innovation
- Achieve business and performance objectives
- Ensure the collection, recording, maintenance and evaluation of all required data and the completion of all other associated administrative tasks is in line with funding body requirements and relevant legislation
- Deliver specified service standards

People Management
- Manage performance effectiveness through monitoring human resource management metrics including turnover rates, grievance rates, OHS incidences, etc
- Effectively lead team to achieve key goals with clear communication and confidence
- Develop the capability of direct reports in line with performance indicators to achieve business objectives and report on this where required

Personal Management and Effectiveness
- Show personal accountability for the achievement of the key result areas, including contractual objectives
- Utilise problem-solving skills to reach resolutions that are in the best interests of the team and the organisation more broadly
- Manage own performance and improvement, and that of direct reports
- Take personal accountability for own behaviour consistent with WISE values, policies and procedures and contractual requirements
- Complete ad-hoc duties, as required
- Contribute to own job effectiveness through implementation of ideas for improvement
- Listen to others’ ideas for improvement and put forward informed opinions about their merit

**About WISE Employment**

Celebrating over 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training, and support to the disadvantaged members of our community. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates highly successful, inclusive social enterprises along with a range of other programs and services aligned to the needs of the community.

**Are you ready to Apply?**

Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements.