Director, Service Desk

4 days ago

Canberra, Australia ACT Government Full time

**Service Desk Manager**

Do you have a strong track record of delivering exceptional customer service? Do you want to lead a dynamic, high-achieving team to deliver superior ICT support? Then keep reading

We’re looking for someone to lead the ACT Government’s ICT Service Desk, providing frontline support to 25,000+ employees across 9 directorates using a mix of phone, digital and in-person channels.

Tech skills are an advantage but aren’t a requirement. This role is more about managing people and the underpinning process, systems and tools to deliver an excellent customer experience.

You will bring a high level of energy to your work, have the experience to motivate and lead a large team, and the ability to influence your colleagues with the goal of achieving improved outcomes for your customers.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Notes**:An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

**How to Apply**:Please provide a copy of your curriculum vitae and an outline of no more than two pages supporting your claims against the Selection Criteria.

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