Service Desk Analyst

2 weeks ago

Canberra, Australia Primacy Full time

Service Desk Analyst

Location: Canberra

**Responsibilities**:

- Diagnose and resolve technical issues related to hardware, software and network problems
- Escalate more complex issues to second-level support as necessary
- Document all incidents and service requests in the ticketing system
- Monitor and prioritize the ticket queue to ensure timely resolution
- Maintain knowledge of current technology and troubleshooting techniques
- Provide excellent customer service and communicate status updates to users
- Participate in on-call rotation as required

**Requirements**:

- A minimum of 1 year of experience in a service desk or technical support role
- Strong customer service and communication skills
- Ability to diagnose and troubleshoot technical issues related to hardware, software and network problems
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of ITIL principles and incident management processes

**Education**:

- Associate's or bachelor's degree in Computer Science, Information Technology or related field is preferred

This is a full-time position with competitive salary and benefits. If you are a technical problem solver with a passion for providing excellent customer service, we want to hear from you

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