Service Desk Manager

1 week ago

Canberra, Australia HAYS Full time

Exclusive Opportunity to be a part of one of the ACT's biggest Digital Transformations

**Your new company**
Hays is working with its client, one of the foremost institutions in the Canberra market on an exciting new partnership which aims to deliver one of the most exciting and contemporary digital transformations in recent memory. This transformation has a clear vision and has brought together some of the finest operators across the country to deliver on this 10-year plan.

**Your new role**
As Service Desk Manager, you will play a crucial role in reporting to the Director of Engagement & Client Services whilst delivering exceptional training, mentoring and advice to a medium to large Service Desk team. You will be required to be a 'passionate Maverick' and be genuinely excited at the prospect of contributing to this work, as well as prioritising the development of staff and user experience of internal stakeholders within the organization.

This is largely a hands-off role, as you will be responsible for enabling a well-resourced team, however experience within an IT Service Desk will be needed so that you can hit the ground running.

**What you'll need to succeed**
Generally speaking, it will be your ability to coach and influence that will hold you in good stead for this role. However, being able to demonstrate this alongside relevant industry experience will be key. If you've held a similar position in Government or Private Sector organizations before that would be useful.

**What you'll get in return**
- On-site parking
- Generous remuneration - matching and exceeding market rates
- 17.4% superannuation
- Investment in your Professional Development; and
- Access and contribution to one of the country's most innovative transformation programs

**What you need to do now**

**LHS 297508** #2747637

  • Service Desk Manager

    9 hours ago

    Canberra, Australia Australian National University Full time

    **Classification**:Senior Manager 1 (Information Technology) **Salary package**:$118,003 - $123,640 plus 17% superannuation **Term**:Full Time, Continuing - Provide effective leadership and strategic direction - Establish and implement a ITIL based support model - Provide enhanced visibility and transparency - Manage and enhance technical and customer...

  • Service Desk

    2 weeks ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0616**Title**: - Service Desk - Microsoft Windows, Microsoft Office, Microsoft SCCM ITIL**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Start an exciting career within a Federal Government Department**: - **Lucrative 12-month contract with...

  • Service Desk

    1 week ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS 4 - Information Officer, Service Desk**: - Opportunity to work at one of Australia’s leading cultural institutions - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support...

  • Service Desk Officer

    2 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH99290_1677723138 **Contact** Michelle Somlyay **Posted** 26 minutes ago Service Desk Officer - ** 3 month contract + 2 x 3 month extensions**: - ** Canberra - on site 9-5pm Monday to Friday**: - ** Must have Baseline Security Clearance** **The...

  • Service Desk Analyst

    6 days ago

    Canberra, Australia Unisys Full time

    **What success looks like in this role**: **_Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

  • Service Desk Analyst

    1 week ago

    Canberra, Australia HAYS Full time

    Seeking a motivated Service Desk Analyst to provide support to a geographically dispersed network. **Your new company** **Your new role** As the Service Desk Analyst your day-to-day role will be supporting the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities, this includes...

  • Service Desk Technician

    2 days ago

    Canberra, ACT, Australia MTP Services Full time $60,000 - $90,000 per year

    We're seeking multiple Level 1 Service Desk Technicians to join a large-scale ICT environment supporting mission-critical operations. You'll be part of a high-performing service desk team that takes pride in delivering exceptional customer service and technical expertise to a diverse user base.What you'll do Troubleshoot and resolve IT-related issues over...

  • Technical Service Desk

    6 days ago

    Canberra, ACT, Australia Unisys Full time $60,000 - $90,000 per year

    Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can...

  • Aps4 Service Desk Analysts

    6 days ago

    Canberra, Australia Comcare Full time

    2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...

  • Team Lead

    1 week ago

    Canberra, Australia NEC Australia Full time

    **Permanent full-time position**: - **NV1 Security clearance required**: - **Leadership Position**: - **Canberra based for a large and important Federal Government Agency** NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the...