Service Desk Manager

3 days ago

Canberra, Australia HAYS Full time

Exclusive Opportunity to be a part of one of the ACT's biggest Digital Transformations

**Your new company**
Hays is working with its client, one of the foremost institutions in the Canberra market on an exciting new partnership which aims to deliver one of the most exciting and contemporary digital transformations in recent memory. This transformation has a clear vision and has brought together some of the finest operators across the country to deliver on this 10-year plan.

**Your new role**
As Service Desk Manager, you will play a crucial role in reporting to the Director of Engagement & Client Services whilst delivering exceptional training, mentoring and advice to a medium to large Service Desk team. You will be required to be a 'passionate Maverick' and be genuinely excited at the prospect of contributing to this work, as well as prioritising the development of staff and user experience of internal stakeholders within the organization.

This is largely a hands-off role, as you will be responsible for enabling a well-resourced team, however experience within an IT Service Desk will be needed so that you can hit the ground running.

**What you'll need to succeed**
Generally speaking, it will be your ability to coach and influence that will hold you in good stead for this role. However, being able to demonstrate this alongside relevant industry experience will be key. If you've held a similar position in Government or Private Sector organizations before that would be useful.

**What you'll get in return**
- On-site parking
- Generous remuneration - matching and exceeding market rates
- 17.4% superannuation
- Investment in your Professional Development; and
- Access and contribution to one of the country's most innovative transformation programs

**What you need to do now**

**LHS 297508** #2747637

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