Head of Technical Services

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Mercy Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Executive Management, IT and Telecommunications

Reference: 20475

**ABOUT THE ROLE**

The Information Systems and Services (ISS) department implements and supports core business systems across all Mercy Health facilities providing the tools, data and services to our staff to deliver care to our patients and residents.

The Head of Technical Services provides operational leadership and support in the delivery of advanced technical services and platforms to Mercy Health. Reporting to the Chief Information Officer, this role is part of the ISS leadership team and lead the Technical services portfolio which includes the management of ten FTE staff whose responsibility includes:
- Enterprise Services: Active Directory & Exchange, Backup infrastructure and services, Citrix Infrastructure, Server Administration monitoring and maintenance (Microsoft Exchange/CommVault/TrendMicro).
- Infrastructure: Storage, Servers & Virtualization (Vmware/Dell EMC).
- Desktop Experience: SOE and Application Management (Ivanti/SCCM).
- Networks: WAN / LAN / WLAN (Cisco).

Additional Areas of responsibility include:

- IT Facilities Management.
- Resource Planning and Forecasting (staff and infrastructure).
- New platforms and products.
- IT Disaster Recovery.
- Risk management.

This is a full-time (76 hrs a fortnight), permanent position based from our Richmond Office with hybrid working arrangements (3 days onsite; 2 days WFH) available.

**ABOUT YOU**:
We are seeking a proven leader with demonstrable success within a complex, diverse and evolving environment that can evidence their values based leadership and offer an authentic, engaging and agile character.
- Demonstrated experience in managing IT technical operational teams in a multi-campus environment to support a wide range of information activities in a large enterprise.
- Excellent staff leadership and management skills. A track record in building and maintaining successful teams.
- Demonstrated an understanding of information communication and technology service requirements in a large healthcare enterprise setting.
- An understanding of best practice techniques as they relate to information and technology architectures, strategy development, systems integration, systems development and implementation, and service delivery management.
- Expert level knowledge and experience of project management in the delivery of IT infrastructure projects.
- Expert level experience in vendor management, covering contract negotiation, dispute resolution and account management.

**ABOUT US**:
Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- Caring for our people and those important to them with generous employee assistance available for employees and their families
- Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

Alison Gibbs