Head of Services

Melbourne, Australia

Operations & Services - Regional Service /

Full-time /

Hybrid

**Our Culture**

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

**Unleash Voices**

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

**Customer Fluent**

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

**Infinite Impact**

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

**All In**

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

**About the position**:
The Head of Services, Australia you will play a pivotal role in ensuring the seamless delivery of services related to our cutting-edge energy storage systems, overseeing maintenance and operations, and managing Long-Term Service Agreement (LTSA) contracts with our customers.

WHAT YOU WILL DO:
**Overall leadership**:
- Lead the Australia Services income state performance, including budget development and representing Australia Services team within the APAC Region Senior Leader Team.
- Drive and own Service Business performance KPI’s Drive preventive and reactive maintenance execution for Fluence built assets and third-party assets
- Lead the end-to-end service delivery process, with a focus on the maintenance and operations of energy storage systems.
- Manage LTSA contracts, ensuring compliance with terms and conditions, and fostering long-term customer satisfaction.
- Collaborate with sales, engineering, and product teams to ensure a coordinated approach to client services, product enhancement, and contract management.

**Services Execution**:
- Develop and implement project plans for maintenance and operations, coordinating resources, schedules, and activities to meet project milestones and client expectations.
- Define asset management strategies while incorporating a continuous improvement approach.
- Identify issues affecting product performance or Fluence Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainability.
- Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities.
- Support global services OEM suppliers’ management.
- Develop & deploy asset management strategies for customer assets.
- Collaborate with the NOC team to enhance fault recovery procedures and develop training programs for improved incident response, ensuring mínimal downtime and maximum system reliability.
- Implement strategies to improve reactive maintenance procedures, reducing response times and enhancing the overall reliability of our energy storage systems

**Team Management**:
- Build, mentor, and lead a high-performing safety team across all organizational levels.
- Provide training, guidance, and resources to internal stakeholders to strengthen safety awareness and competencies.
- Champion a culture of accountability and continuous improvement in safety practices.

**Client Relationship Management**:
- Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring 100% Compliance and exceptional service delivery.
- Support in the provision technical expertise through your team to resolve complex issues, serving as a point of escalation for challenging service-related matters.

**Vendor Management**:
- Maintain strong relationships with equipment vendors, participating in vendor meetings and negotiations to ensure the timely resolution of technical issues and the acquisition of necessary spare parts.

**Required Qualifications, skills and Experience**:
- Bachelor’s degree in engineering, Business Administration, or a related technical field.
- 10+ years of experience in service operations, asset management, or related roles, with a minimum of 5 years in a senior leadership capacity.
- Proven experience in managing P&L, budgeting, and financial accountability.
- Demonstrated experience in