IT Service Desk Analyst

2 days ago

Melbourne, Australia Head Office St Kilda Rd Full time

**Permanent Full Time Position**:

- **Friendly and supportive work culture**

Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?

Our IT department at Healthscope's head office has a vacancy for an enthusiastic and motivated individuals to work alongside our Service Desk team.

**As an IT Service Desk Analyst your responsibilities will include**:

- Provide an exceptional level of frontline IT support that is customer focused and people oriented
- Continuously explore improvement opportunities to troubleshoot and resolve failures
- Support the IT Service Desk Manager and Head of IT Service Delivery as required to assist with IT's objectives and strategies for Healthscope
- Provide support outside of business hours as well as participate in our on-call roster

**About Us: We work together for better care.**

Healthscope is a leading private provider of integrated health services in Australia. We are focused on providing exceptional services to our customers across over 40 hospitals as well as market leading international pathology operations in New Zealand.

Our team of over 20,000 employees understand that healthcare is a special business, 24/7, 365 days a year our team provide quality care and positively contribute to the clinical outcomes of our patients.

**Selection Criteria**:

- ITIL Certified
- Prior experience working in an IT Service Desk environment providing both Level 1 & 2 support (Min. 2 years desirable) in a large size organisation
- Ability to present professionally through an excellent phone manner and face to face customer service skills
- Excellent time management skills with the ability to multi-task and achieve results in a high-volume and fast paced environment
- Outstanding written and verbal communication skills
- Experience and understanding of:

- Troubleshooting MS Windows OS 7 & 10
- Proficient with MS Office 2013 & O365
- Windows server 2008 and 2012 preferred
- Active Directory
- MS Exchange
- DNS/DHCP
- Citrix
- ITSM Software i.e. Cherwell ITSM

**Desirable Criteria**:

- Qualifications and experience in:

- Industry certifications i.e. MCP, MCSA, MCSE, MCITP, CCNA
- SCCM imaging & scripting
- Health Industry service

**Applications close**: Friday 28th April

  • Service Desk Analyst

    6 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Senior Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Brennan IT Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Service Desk Analyst

    8 hours ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • ▷ [15h Left] Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins StNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA!# **About the Role**We have new opportunities available to join us at Service Stream as a **Service Desk Analyst.** This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia GRANITE CONSULTING Full time $60,000 - $80,000 per year

    **Our construction client is looking for Service Desk Analyst, Melbourne based, short term engagement. Position Title: Service Desk AnalystLocation: Dockland, near CBD, (4 days per week office)Contract:** 1-Month Contract About the Role We are seeking a motivated Service Desk Analyst to join our construction client on a short-term contract. This role will...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Australian Government Full time

    Salary: $85,559 - $92,324 - Location: Adelaide, SA,Brisbane, QLD,Bunbury, WA,Canberra,Melbourne, VIC,Perth, WA **Job Number**:EXT-APSL-2025-810 **Classification**:APS Level 5 **Salary Range**:$85,559 - $92,324 +15.4% Superannuation **Job Type**:Ongoing,Non-ongoing **Employment Type**:Full-time **Group/Division/Branch**:Technology and Digital Programs /...

  • Service Desk Analyst

    2 hours ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Optus Full time

    **Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...

  • Service Desk Analyst

    2 days ago

    Melbourne City Centre, Australia HAYS Full time

    8 Week Contract | Immediately Available Service Desk Analyst | 2+ Years Experience | Melbourne CBD 1ST & 2ND LINE TECHNICAL SUPPORT - Immediate Start - Professional, friendly team working within a collaborative environment - Hybrid work environment, providing support to CBD Office IT Service Desk Analyst job available at cutting-edge Energy organisation |...

  • Aps4 Service Desk Analyst

    10 hours ago

    Melbourne, Australia Comcare Full time

    **Overview of the Team** The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. The Technology Service Desk unit within TAIM provides a responsive and respectful...