Technical Services Delivery Manager

Is this the role you’ve been looking for?

Fancy working in a fast-paced, dynamic, adventurous B2B technology
- company with a growth mindset? Join us to help manage the software development workflow for our round breaking insights tech platform, Human Listening. Using your knowledge of SaaS and customised implementation as well as your solid project management skills, you will help facilitate the journey of projects through our software delivery lifecycle.

Is this a place you want to be?

Imagine a flexible work environment where the wellbeing of our people is paramount. We know that happy people are a key ingredient of our success. We are building a place where people are trusted and enabled to achieve their goals, with a team that respects each other and welcomes new ideas. Do you want to work with passionate people who care about the work they do and want to make a difference? Do you enjoy having a laugh at work at the same time as being challenged to think deeper and go a step further to build your capabilities and career?

About The Evolved Group

The Evolved Group is a Human Insights Company. We build and use advanced AI-powered technology and deploy strategic consulting to help our clients identify opportunities and optimise experiences with it. We are an award-winning company with a decade of success manifesting in continued growth. Based in Melbourne, we have grown internationally, now operating in the US, UK and New Zealand. We work for global companies all over the world.

Human Listening is our AI-powered insights platform, a game changer in the B2B research technology arena. Our clients use our Human Insights platform to run their insights programs from end-to-end. Our point of difference is Conversational AI, which enables our clients to have human-like interactions with their customers. The Human Listening platform and Conversational AI are the key areas of focus for our marketing efforts.

The Role

We are looking for flight control for customised platform management, making sure they are delivered on time and to spec. Identifying objectives, key resources and potential blockers is key.

Key responsibilities of the role include but are not limited to:
Setting clear direction for the developer team based on the specification and the objectives of the engagement

Briefing developers and technical services resources on projects and tasks using Jira and Confluence.

Communicating with stakeholders

Removing blockers / impediments to the work

Identifying if projects are heading off track and taking the appropriate action as a result

Working with senior management on prioritisation

Who we are looking for

To be successful in this role you could have a varied background of skills and expertise, however, you will have an interest in technical systems or processes, or you come from a technical support background. You are looking to broaden your skillset and see this role as the opportunity to manage your project management skills further, working as the bridge between our internal stakeholders and our development team

You will have experience of knowledge of technical services and support, as well as project management, clear communication skills, desire and ability to engage with stakeholders, problem solving approach, ability to work collaboratively, proactive nature and organised attitude will be what drives your success. Very good triage & cause analysis experience for a substantial system would be of beneficial

Who you’ll work with

You’ll work directly within the Technical Services team, answering to the Head of Technical Services. You will also collaborate daily with our Client Services Development team, Product team and Consulting teams to ensure the successful delivery of client objectives

Sounds exciting; what next?