Change Lead

Initial 18 Month Contract
- Hybrid WFH Flexibility
- Loads Of On Site Parking

**Job Title: Change Lead - ICT Change (Retail Industry)**

Are you an experienced Change Manager with expertise in driving ICT change initiatives within the retail sector?

We are partnering with a leading retail organization in their search for a talented Change Manager to join their team. In this role, you will play a vital part in managing and implementing change projects, ensuring successful ICT transitions within the organization.

**About the Company**:
Our client is a prominent retail organization known for their commitment to delivering exceptional customer experiences.

With a strong focus on innovation, technology, and continuous improvement, they strive to stay ahead in the fast-paced retail landscape.

They have a strong culture, with a team commited to excellence.

**Role Overview**:
As the Change Manager - ICT Change, you will oversee and support various ICT change initiatives within the organization.

Working closely with cross-functional teams, you will develop and implement effective change management strategies, ensuring seamless adoption of new technologies, systems, and processes.

Your role will involve collaborating with stakeholders at all levels, from executives and department heads to IT teams and end-users, to drive organizational readiness and minimize disruption during change implementation.

You will suppoted by a Change Manager, an Analyst and Communication Specialist.

**Responsibilities**:

- Develop and execute comprehensive change management strategies and plans to support ICT change initiatives within the retail organization.
- Identify and analyze stakeholders, their needs, and potential resistance to change; devise strategies to engage and gain buy-in from stakeholders.
- Design and deliver effective communication plans, including regular updates, training materials, and documentation, to facilitate smooth transition and end-user adoption.
- Conduct change impact assessments, evaluate risks, and develop mitigation strategies to minimize disruption and ensure business continuity.
- Support project teams in defining and tracking key performance indicators (KPIs) to measure the success of change initiatives.
- Provide coaching and support to managers and employees to help them navigate through change and build change management capability within the organization.
- Monitor and evaluate the effectiveness of change management activities, gathering feedback and making necessary adjustments to improve outcomes.
- Stay up-to-date with industry best practices and emerging trends in change management and ICT, incorporating them into the change management approach.

**Requirements**:

- Bachelor's degree in Business, IT, Organizational Psychology, or a related field will be helpful.
- Proven experience as a Change Manager, specifically with ICT change initiatives within the retail industry.
- Strong knowledge of change management methodologies, tools, and techniques.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Demonstrated ability to develop and execute comprehensive change management strategies and plans.
- Solid project management skills, with the ability to prioritize and manage multiple projects simultaneously.
- Analytical mindset, with the ability to assess change impact, evaluate risks, and develop effective mitigation strategies.
- Ability to work in a fast-paced, dynamic environment with changing priorities.
- Relevant certifications such as Prosci Change Management or similar are highly desirable.

**How to Apply**:
If you are an experienced Change Manager with a proven track record of driving successful ICT change initiatives within the retail industry, we would love to hear from you.

Reference HBS/Change/Lead

Brennan Sourcing Pty Ltd

Heath Brennan

0425 840 177