Service Desk Team Lead

5 days ago

Brisbane Central Business District, Australia HAYS Full time

Experienced Service Desk Team Lead needed in Brisbane

**Your new company**

Hays Technology are proudly supporting a national Construction company to appoint a Service Desk Team Lead to their Brisbane Office. As the Service Desk Team Lead, you will play a crucial role in ensuring the smooth operation of their Service Desk and providing outstanding support to your team.

**Your new role**

As the Service Desk Team Lead, you will lead a team of 5 dedicated IT support professionals and oversee the delivery of technical support services across multiple locations throughout ANZ.

Your key responsibilities will include:

- Managing the day-to-day operations of the service desk, ensuring prompt resolution of technical issues and efficient handling of incidents and service requests within SLA's
- Development, training and performance management of the service desk team
- Analyse team performance and metrics and generate reports for the IT Group Manager
- Participating professionally and cohesively within a small, solution-focused team environment, managing shifting priorities effectively.
- Identify areas for Automation and develop solutions

**What you'll need to succeed**

You will have a customer-centric mindset and 3+ years' experience in a service desk lead or similar role within the mining, construction or civil industries, as well as:

- Experience with Freshservice ticketing system or similar
- Experience within a Hybrid cloud environment, Windows and O365
- ITIL V3 Certification

**This role is open to Australian Citizens and Permanent Residents as there is a need to work with Defence projects.**

**What you'll get in return**

This is a fantastic opportunity to shape your career as part of a growing business. You will also be offered an annual salary package up to $120,000 depending on your experience as well as a rage of employee benefits including:

- Flexible working arrangements (after probation)
- Corp Discount scheme
- EAP and wellbeing program

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Waverley McCrenor

Recruitment Consultant

07 3243 3044

**LHS 297508**#2783717

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