Customer Service Officer

7 days ago

Sydney Central Business District, Australia HCF Full time

**About the role**

**6 Month Secondment Opportunity**

Your new role as Customer Service Officer in our Member Maintenance team will see you working as part of the close-knit team in our diverse Membership Department. This exciting role will give you the opportunity to gain exposure to different departments within the business while providing a high standard of service to Ezipay members (Bank Account & Credit Card members). You will be responsible for all aspects of your client group's membership, taking ownership of the processing and reconciling of payments, processing of membership changes and maintenance of membership records.

**Are you the one we are looking for?**
- Do you have demonstrated excellent customer service skills?
- Have you experience with customer management?
- Are you good with numbers and confident in account reconciliation?
- Do you have good attention to detail and organisation skills?
- Are you proficient in Microsoft Office and comfortable with Excel?
- Are you comfortable handling complex customer enquiries?
- Are you a good communicator - both verbally and in writing?

Then you're sure to enjoy this position.

**In addition to the salary offered, HCF have a number of employee benefits including**:

- Discounts on health insurance and other insurances
- Family and friends day
- Study leave
- Parental leave scheme
- Developmental opportunities
- Comprehensive training and ongoing support

We believe in developing our people to assist in driving continuous improvement within the organisation. At the same time, we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

**If you're ready to make a difference to your career come and join our HCF team

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