Ao2 Customer Experience Officers

2 weeks ago

Brisbane Central Business District, Australia Empire Careers Full time

Location : Brisbane CBD

Job Type : Fixed Term/ Temp

Job Salary : Negotiable

Looking for Customer Service Superstars | Ongoing Temp | Start ASAP | 3 days per week | After hours starting from 2pm | Contact Centre | $35 p/h

**The client**:
Our client is one of the largest providers of professional training within Brisbane. Their structure and delivery model assists the diverse needs of the community, from a wide range of socio-economic and cultural backgrounds.

**The Role**:
This role is required to provide efficient and effective customer service and administration assistance to the client's customers in person and over the phone.

What to expect in the role:

- Provide course information available
- Application Assessments
- Updating customers' details and accounts
- Actioning payment plans and taking payments
- Identifying system issues and resolving these issues
- Utilising multiple systems inclusive of Customer Relationship Managers

**You**:
To be successful for this role. You will have:

- High level of Customer Service Experience
- High level of data accuracy & processing
- Adaptable and quick at navigating multiple systems
- Responsible and able to work autonomously without supervision
- High level of initiative
- A team player

**Apply**

**Name**: Amie Luong
**Phone**: (07) 3231 1211

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