Principal Claims Manager

4 days ago

Sydney, Australia Australian Retirement Trust Full time

**A fantastic opportunity exists to join our Claims team as a Principal Claims Manager We now have multiple permanent vacancies.**

**Why join us?**
- State of the Art brand new office with outstanding views of Sydney Harbour, end of trip facilities, wellness room, food & beverage offering, lounge areas and much more to encourage collaborative culture.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life.
- Grow your career with ART We have excellent career progression and development opportunities; ART is committed to continuous improvement and has exciting plans for the future.
- We have an Awesome Company Culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**
Every one of our team contributes to helping make our members’ world better.

As a **Principal Claims Manager**, you will provide expert and in-depth knowledge to a complex and diverse portfolio of life, disability, and income protection claims through investigation, analysis and assessment. You will also provide technical expertise and coaching to less experienced claims management staff.

Key responsibilities:

- Expertly manage a diverse caseload of complex life, disability insurance and income protection claims and implementing proactive claims management strategies to optimise both member and Australian Retirement Trust outcomes
- Engage members and other stakeholders through open and respectful communication to understand the medical, social and personal dimensions of their illness or injury
- Work collaboratively with members, employers, health care professionals and other key stakeholders to obtain information, provide claim updates, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy
- Contribute to a dynamic work environment by identifying opportunities to improve processes and positively impact member service delivery and operational efficiencies and handling systemic issues as they arise
- Provide advice as required and check submissions for claims outside the delegation of your team members

**About you**

You are an excellent communicator and efficient planner with demonstrated experience in holistic claims management within the life/disability insurance claims industry. Furthermore, your skills and qualifications may include the following:

- A tertiary qualification in a related discipline (desirable)
- Demonstrated experience working with Early Intervention Services, Rehabilitation, Community Services and other related health and medical services
- Demonstrated experience supporting and mentoring others to develop claims management and related capabilities

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings.
Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**How to apply

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