Principal Claims Consultant

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

As a Principal Claims Consultant, you will act as a technical expert, guiding claims teams to ensure best practices and high standards that drive customer satisfaction. This role involves providing expert advice on complex claims, policy adherence, product knowledge, upskilling our new starters, and overseeing decisions. Building strong relationships with internal and external stakeholders is essential, offering subject matter expertise to claims assessors, reinsurers, and partners.

In this role, you will support the Group Claims team by driving claim duration initiatives through proactive file reviews, reviewing audit results on behalf of the business, and ensuring data integrity for regulatory reporting. You'll also facilitate ad-hoc walk-ups and referrals to Legal (as required) and participate in other activities as needed. Regular Delegated Authority reviews for individual claim consultants and ongoing involvement in continuous improvement projects are integral to this position.

Important to your success – let's grow together

• Extensive experience in Group Life Insurance claims, particularly in a technical or senior assessing role.
• Deep understanding of technical claims matters, including non-disclosure, Life Code obligations, relevant case law, and handling complaints.
• Proven ability to coach, mentor, and support the development of team members, fostering technical excellence.
• Strong communication skills. Clear and empathetic communication with customers, colleagues, and stakeholders, especially when explaining decisions.
• Commitment to staying updated on industry changes and sharing best practices to enhance team performance and foster continuous improvement within the team.
• Skilled at building and maintaining robust relationships with internal teams, reinsurers, legal advisors, and external partners.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure