Motor Claims Consultant

4 days ago

Sydney, Australia Advent Claims Australia PL Full time

**About Us**

Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world’s leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD.

**What We Offer**
- Competitive remuneration package
- Commitment to work-life balance
- Supportive and approachable management
- A genuine and friendly team culture
- Opportunities to grow with a small, dynamic business
- Flexible working arrangements (Work-from-home available after probation)

**The Opportunity**

In this role, you’ll manage your own portfolio of motor recovery claims from start to finish. You’ll work closely with brokers, clients, and legal representatives, implementing strategies to settle claims efficiently while upholding our reputation and that of our clients. This is your chance to be part of a high-performing claims team supporting major fleet operators across **Australia and New Zealand**.

**Key Responsibilities**
- Manage a portfolio of recovery claims including coverage assessment, reserve setting, dispute resolution, and settlements
- Liaise with clients, third parties, insurers, solicitors, and other key stakeholders
- Develop and execute recovery/settlement strategies to drive positive outcomes
- Meet internal KPIs and service delivery standards
- Ensure compliance with legal, SLA, and reporting requirements
- Build and maintain strong internal and external relationships
- Support the evolution of best-practice claims procedures and recovery initiatives

**About You**
- Minimum **12 months of experience** in motor recovery or liability claims
- Solid knowledge of **Australian and New Zealand road rules**:

- Understanding of the **Insurance Contracts Act** and **General Insurance Code of Practice**:

- Excellent communication and negotiation skills
- High level of customer service and professional conduct
- Strong attention to detail and ability to work autonomously
- Team player with a proactive, results-focused approach
- **Full working rights in Australia** (As this is a Full-time perm role, Student Visa and Working Holiday Visa holders will not be considered)
- Willing to undergo or provide a **recent Police Check**

**Why Join Us?**

This is more than just a job — it's a career opportunity in a respected, expanding company. You’ll enjoy a supportive culture, meaningful work, and the chance to grow your expertise in a specialised and in-demand field.

Schedule:

- Monday to Friday

Application Question(s):

- What are your Salary expectations?

**Experience**:

- Claims Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Sydney NSW 2000

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