Principal Claims Consultant

Overview

Principal Claims Consultant – Group Insurance

Zurich is a Forbes 2024 World’s Best Employer and Fortune’s World’s Most Admired Companies for 2025. Zurich is a leader in the insurance industry and is focused on providing a brighter future for its people, customers, communities, and the planet through growth, wellbeing, and digital transformation. This role supports the Group Claims team by guiding claims teams, providing expert advice on complex claims, upholding policy adherence and product knowledge, upskilling new starters, and overseeing decisions. The role emphasizes building strong relationships with internal and external stakeholders, including claims assessors, reinsurers, and partners. Regular involvement includes data integrity for regulatory reporting, review of audit results, ad-hoc interactions with Legal, and continuous improvement projects. Regular Delegated Authority reviews for individual claim consultants and participation in continuous improvement initiatives are integral to this position.

Important to your success – let’s grow together

Responsibilities

- Act as a technical expert guiding claims teams to ensure best practices and high standards that drive customer satisfaction.
- Provide expert advice on complex claims, policy adherence, and product knowledge.
- Upskill new starters and oversee decisions with strong stakeholder engagement.
- Drive claim duration initiatives through proactive file reviews and review audit results on behalf of the business.
- Ensure data integrity for regulatory reporting and facilitate ad-hoc referrals to Legal as required.
- Participate in ongoing continuous improvement projects and lead regular Delegated Authority reviews for individual claim consultants.

Qualifications

- Extensive experience in Group Life Insurance claims, particularly in a technical or senior assessing role.
- Deep understanding of technical claims matters, including non-disclosure, Life Code obligations, relevant case law, and handling complaints.
- Proven ability to coach, mentor, and support the development of team members.
- Strong communication skills with the ability to explain decisions clearly and empathetically to customers, colleagues, and stakeholders.
- Commitment to staying updated on industry changes and sharing best practices to enhance team performance.
- Ability to build and maintain robust relationships with internal teams, reinsurers, legal advisors, and external partners.

Benefits and Work Environment

- 5 weeks of annual leave for permanent staff through Z leave, plus 15 days of personal/carer’s leave and Family Care (parential) leave.
- Hybrid working arrangement – 3 days in the office and 2 days remote per week for full-time employees.
- Wellbeing programs, AUD $500 annual wellbeing payment, and AUD $295 starter e-voucher for home setup, with additional benefits via Shine portal.
- Award-winning training programs and a supportive environment focused on development and individuality.
- Global, diverse, and inclusive teams with opportunities to collaborate, innovate, and contribute beyond the role.
- Global mobility opportunities across more than 200 countries.
- In-office Green Star rated offices and a tree planted for every new employee.
- Recognition through employer awards and memberships (e.g., WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity).

Equal Opportunity

Zurich is an equal opportunity employer. We are committed to a fair and accessible recruitment process for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

#J-18808-Ljbffr