Claims Manager

Your opportunity

At Scentre Group, our Risk Management team partners with the business to anticipate and manage risks, ensuring the long-term sustainability of our operations.

As
Claims Manager (12-month Parental Leave Cover)
, you'll step into a key role where your expertise directly shapes how we manage and respond to liability claims. You'll have the opportunity to:

1. Proactively identify potential issues before they become claims.
2. Partner with senior stakeholders to influence decisions and reduce future risks.
3. Lead the relationship with our third-party claims administrators, ensuring best practice and strong outcomes for the business.

This is a high-impact role where you'll gain exposure across the business, collaborate with senior leaders, and play a critical part in protecting and strengthening the reputation of one of Australia and New Zealand's leading organisations.

Your role and responsibilities will include, but not limited to
:

• Partner with each Living Centre and project team to manage and settle third-party liability claims, including setting strategies, liaising with stakeholders, and sharing lessons learned.
• Work with the wider business to review liability incidents and claims, identify trends, and provide insights and recommendations to reduce future risk.
• Ensure operational teams have the training and guidance to implement best practice incident and claims management processes, driving a reduction in incident frequency and claims quantum.
• Support the Insurance Manager across all aspects of the insurance renewal program — from pre-renewal preparation and formulation of questionnaires, through to issuing policy documents.
• Provide succession capability by advising on liability and indemnity aspects of contracts, as well as insurance considerations for shopping centre events, activities, and construction projects.
• Contribute to the Risk Management team by supporting the identification and delivery of new initiatives.

What sets you apart

• Strong background in end-to-end liability claims management.
• Knowledge of insurance programs and renewals.
• Understanding of risk and incident management processes.
• Ability to engage and influence stakeholders at all levels.
• Experience providing advice/training on claims management.
• Familiarity with liability and indemnity aspects of contracts.
• Analytical skills to identify trends and provide insights.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close:Sunday 5th October (unless filled prior)