Account Manager

Account Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**

Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands - Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.

**About the Role**

Join Global Payments Oceania as an Account Manager, where you'll support the General Manager Wholesale in driving the profitable growth of our direct merchant acquiring services. This role is key to executing our wholesale strategy and achieving company objectives within this segment.

Your primary focus will be assessing, onboarding, and fostering the commercial growth of new customers with niche acquiring needs, alongside managing and retaining key direct acquiring customers.

Key responsibilities:

- Maintain a deep understanding of our product set and its value proposition.
- Assist the General Manager Wholesale in identifying and assessing potential new customers;
- Oversee the implementation planning and coordinate technical execution for onboarding new customers;
- Contribute to revenue growth through client retention, cross-selling new products, and collaborating with key referral partners;
- Assist with pre-sales activities and go-to-market engagements for wholesale acquiring opportunities;
- Collaborate with internal stakeholders to recommend and implement changes to organization design, systems, and processes for optimal service;
- Manage ongoing accounts for specialist acquiring customers;
- Assess and document monthly and quarterly risk and compliance requirements for specialist acquiring customers.

**About You**

To excel in this role, you need high energy, commitment, and the ability to collaborate with internal and external stakeholders. You should excel at building and maintaining relationships and possess excellent communication skills to influence key decision-makers.

You will also bring:

- Proven experience as an Account Manager, Relationship Manager, or similar role;
- Knowledge and experience in the payments or banking industry;
- Demonstrated ability to develop and maintain interpersonal relationships, collaborate, and negotiate with a wide range of stakeholders and customers;
- Strong communication skills (written, verbal, presentations) with attention to detail;
- Strong problem-solving skills with an execution mindset;
- Demonstrated negotiation skills with a passion for driving commercial outcomes;
- Broad understanding of integration architectures and experience with various APIs;
- Preferred experience within the Merchant Acquiring/Issuing landscape or B2B sales in the mid-market customer segment.

**Our Benefits**

**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working** rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources** we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program** that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer **12 weeks paid parental leave** for either parent as well as two weeks paid secondary carer's leave.

Celebrating together is a big part of our culture and we regularly gather for **Extravaganza and Team Appreciation Days**, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via **Reward and Recognition Programs** such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two **Days of Service** each year to volunteer in a cause that matters most to them.

Other benefits available include **salary sacrifice**, **study leave