Consultant - Workforce Planning

2 days ago

Melbourne City Centre, Australia NAB Full time

Consultant - Workforce Planning
- Job number: 798816
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Business Analysis
- Category: Data & Analytics

**Show More**
- Work type: Permanent Full time
- Closing at: Mar 14 2025 - 23:55 AEDT

**Favourite**

- **Bring your experience in Workforce Management to this exciting new role**:

- **Drive world class, simple and intuitive experiences for customers and colleagues**:

- **You’ll join a high-performing business, backing talented individuals**

In this **Consultant Workforce Management role,**you will
- Provide a better experience for Customer and Colleague
- Lead and uplift Workforce Management services and improve productivity across the supported Business Unit
- Educate stakeholders about analytics and operational best practice
- Deliver accurate forecasting of Demand and the impacts to Business Unit performance
- Make recommendations on recruitment groups, size and timing in addition to future upskill requirements
- Manage contractual obligations of the Business Unit highlighting in advance potential penalties or deviations from the plan to Senior Leadership
- Proactively manage risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified

**What you will bring**:

- 2-3 years' experience in a similar role ideally within Financial Services and/or Banking sectors
- Experience in Workforce Tools & Methodology
- Business Improvement & Business Process Re-Engineering
- Business Analysis & Problem Solving
- Long and Medium Term Contact Centre Demand forecasting and Resource Management
- Ability to blend and connect the right resources and ability to multitask and adapt to changing priorities
- Strong communication and interpersonal skills including the ability to influence stakeholders from leads to executives

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**Join NAB**

LI-DNI

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