Reception Officer

**Job no**: 572243
**Work type**: Full-time
**Location**: Melbourne - Burwood
**Categories**: Administration, Customer Service
- Based at our Melbourne, Burwood Campus
- Full-time and Continuing
- HEW 4 $76,967 - $81,585 + 17% Superannuation

As the Reception Officer you will provide reception, administration and program support for Deakin Residential Services. Working collaboratively with the team you will deliver high quality customer service to current and future residents, and all stakeholders. Acting as a point of contact for residents you will also provide information about the residential community and events or referrals to an appropriate service.

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**Who are we?**

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

**As a Reception Officer, you will**:

- Role model professional and ethical behaviors
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Engage in process improvement activities and adopt new ideas, approaches and changes to work practices
- Respond promptly to stakeholder requests, queries, or complaints to ensure stakeholder needs are met to agreed standards and timelines
- Provide basic advice to customers and make appropriate referrals to senior staff and/or other areas of the University

**To be successful, you’ll have**:

- Completion of a Diploma level qualifications with relevant work experience or a certificate level qualification with post
- certificate relevant work experience.
- An equivalent combination of relevant experience and/or education/training

**Special requirements**
- Regular work outside business hours is required, (24hr roster including morning, afternoon and night shifts - Monday - Sunday)
- Working with Children Check (refer to Recruitment Procedure)
- The position holder will be required to undertake warden training and perform the role of warden and/or head warden in cases of building evacuations or other critical incidents.

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close at 11.55pm on the 7**th** of July**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 27 Jun 2025 AUS Eastern Standard Time
**Applications close**: 07 Jul 2025 AUS Eastern Standard Time