Hotel Front Office/ Guest Service Agent

7 days ago

Burwood East, Australia Quest Apartments Burwood East Full time

Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is well-positioned for further expansion in line with a JV partnership with the global hotel group, The Ascott Limited.

**Quest Burwood East,**a new 91 apartment property located in Melbourne’s eastern suburbs and newly opened in May 2019, has an exciting opportunity available for a **Front Office Team **to join its team on a part-time or casual basis.

**The Role**

Involves all aspects of front office reception, including promoting the business to achieve accommodation sales, providing friendly, personalised customer service in responding to accommodation enquiries, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check-in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

Will demonstrate strong skills in promoting and selling accommodation services and facilities, a passion for customer service and ensuring a positive experience for all guests, excellent communication, interpersonal and time management skills, a keen eye for detail, high standards of personal presentation, natural problem-solving abilities, a positive learning mindset and a highly team-orientated ethos.

Previous experience in customer-facing roles such as hospitality, travel or tourism or retail would be highly regarded.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

**The Opportunity**

The role presents a fantastic opportunity to join a dynamic pre-opening team and to be involved in the establishment of a brand-new business, under the banner of the highly successful Quest brand.

Terrific working conditions are on offer, including onsite parking, staff, family and friends’ rates for leisure accommodation with Quest nationally, provision of a corporate uniform, team performance incentives and opportunities to participate in various learning and development activities.

**Job Types**: Part-time, Casual
Part-time hours: 20-25 per week

**Salary**: $28.00 - $39.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Flexible hours
- Morning shift
- Rotating roster
- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

COVID-19 considerations:
Covid Safe Plan in place.

  • Guest Service Agent

    7 days ago

    East Fremantle, Australia Tradewinds Hotel Full time

    Situated on the picturesque Swan River, Tradewinds Hotel is an iconic boutique hotel in East Fremantle, a stone's throw from the vibrant streets of Fremantle. **Benefits** - Master Key benefits - accommodation and food and beverage discounts across Prendiville Group - Great training and support to develop your hotel career **Key Responsibilities...

  • Hotel Front Office/ Guest Service Agent

    2 weeks ago

    Burwood East, Australia Quest Apartments Burwood East Full time

    Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...

  • Hotel Front Office/ Guest Service Agent

    7 days ago

    Burwood East, Australia Quest Apartments Burwood East Full time

    Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...

  • Hotel Front Office/ Guest Service Agent

    1 week ago

    Burwood East VIC, Australia Quest Apartments Full time $33,000 - $46,000 per year

    Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates and is...

  • Bartenders & Front of House Staff

    3 days ago

    East Brisbane, Queensland, Australia Shafston Hotel Full time $60,000 - $80,000 per year

    We're on the lookout for experienced bartenders and FOH all-rounder who know and love to give exceptional service and engaging with guest.The Shafston Hotel is under massive renovations with weeks to go before we have completed stage 1. The exciting renovations showcase Garden bar / Bistro, Sports Bar and Gaming Room, Pool Tables plus more to be revealed in...

  • Night Auditor

    2 weeks ago

    Oakleigh East, Victoria, Australia Oros Hotel and Apartments Full time $45,000 - $60,000 per year

    We are on the lookout for a customer service superstar to be a part of our friendly and dynamic reception team for a 105 rooms hotel near Chadstone shopping centre.About the roleThis is an exciting opportunity for an experienced receptionist. You will be the first point of contact for our guests to assist them during their stay. Reporting directly to the...

  • Motel Reservationist

    5 days ago

    Burwood, Australia Comfort Inn & Suites Burwood Full time $45,000 - $60,000 per year

    We are looking for 2-3 candidates to cover (x9) shiftsShifts Available:- (Must be able to work on shift alone)*Morning Shift (7:30am to 3:30pm)*Afternoon Shift (3:30pm to 11:30pm)* Night Audit Shift (11:30pm to 7:30am)We are a busy 3.5 star motel located in Inner West Sydney (Burwood). We are seeking a motivated individual who is passionate about service...

  • End User Services Agent

    1 week ago

    Ringwood East, Victoria, Australia Department of Transport and Planning Full time $60,000 - $90,000 per year

    Title: End User Services AgentRequisition ID: 8139Work Type: Ongoing Full TimeFixed Term Period: Not ApplicableLocation: Melbourne - EastDate Posted: 18 Sept 2025About UsThe Department of Transport and Planning oversees key planning, transport and land use policy decisions across the State. A life-cycle approach to planning, building, connecting and...

  • Receptionist / Front Office Supervisor to Join Our

    2 weeks ago

    East Fremantle, Australia Nautica Residences By Seashells Full time

    Nautica Residences East Fremantle is currently looking for a self-motivated full time Receptionist / Front Office Supervisor to join our small friendly team. The ideal person will support the General Manager directly in the execution and maintenance of high-quality service within the property, whilst maintaining strong team morale. The prime responsibility...

  • Bell Attendant

    3 days ago

    East Perth, Australia Hyatt Regency Perth Full time

    **About Hyatt Regency Perth** Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax. Our purpose is to care for people so they can be their best - where we get to...