Manager

7 days ago


Cabramatta, Australia Kreamu Pty Ltd Full time

Job Description - Store Operations Manager - Kreamu Gelato

**Company**: Kreamu Gelato

**Location**: Sydney (Cabramatta, Marrickville, and future locations)

**Employment Type**: Full-time

**Start Date**: ASAP

About the Role

Kreamu is a growing gelato brand aiming to bring creative, delicious experiences to every community. We are looking for a passionate and experienced Operations Manager to oversee daily operations across multiple store locations, ensure high-quality customer service, and lead our team through the next phase of growth.

Key Responsibilities
- Oversee day-to-day operations at all gelato stores (currently Cabramatta & Marrickville)
- Lead, train, and support store staff to maintain service excellence
- Manage staff rosters, shift coverage, and performance evaluation
- Ensure high standards in hygiene, food safety, and customer experience
- Monitor sales performance, optimise labour and inventory usage
- Work closely with founders on expansion and business improvement plans
- Handle customer feedback and resolve operational issues
- Coordinate with suppliers and logistics for consistent product availability
- Implement and maintain operational procedures across locations

Essential Criteria
- Minimum 2-3 years managing multiple F&B or retail outlets
- Proven ability to lead a team and handle staffing issues
- Strong interpersonal and people management skills
- Understanding of best practices in hospitality and customer engagement
- Experience with POS systems (preferably Square) and basic bookkeeping
- Inventory control and stocktaking
- Able to interpret sales reports and identify opportunities for improvement
- Fluent in English (written and spoken); Vietnamese a plus
- Full working rights in Australia
- Able to travel between locations regularly

Desirable (Not required, but a bonus)
- Experience in franchise operations or chain store development
- Barista or gelato production experience
- Familiarity with Xero or accounting software
- Food Safety Supervisor certification

How to Apply

Please send your CV + brief cover letter to:
**Job Types**: Full-time, Permanent

Pay: $73,293.41 - $162,146.33 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Salary packaging
- Travel reimbursement

Schedule:

- 8 hour shift
- Overtime
- Public holidays
- Weekend availability

Supplementary Pay:

- Overtime pay
- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Cabramatta NSW 2166


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