Client Scheduling Officer

19 hours ago

Cabramatta, Australia Alpha Omega Aged Care and Disability Services Full time

Fast paced, customer service, supportive environment

Desire to be part of a fast paced, growing supportive organisation who is passionate about providing quality care to our vulnerable communities? Can you speak Cantones & Mandarin fluently?

We are looking for a Client Scheduling Officer (Cantonese Mandarin speaking) to join us on a full-time capacity.

**Position Purpose**

The purpose of this role is to be responsible for rostering all direct care staff across the individual client’s home care package including arranging replacement staff to cover all types of leave. Other administrative duties are required as part of this role. This role works in conjunction with other members of the hub. You will be in a key role as primary contact for any scheduling related matters to the client’s roster of services.

Job responsibilities:

- Responsible for rostering all direct care staff including arranging replacement staff to cover all types of leave
- Support the coordinators with the management and rostering of non-direct care staff ie. brokerage clients
- In consultation with the coordinators, appropriately match field staff to meet the service needs of clients.
- Monitor and approve timesheets of schedule services
- Prepare appropriate documentation for the administration of the client into the service
- Set up and maintain the client records in client management system
- Attend to filing and archiving of client information on exit of the program
- Management of data input to the client management system (CMS) related to onboarding, scheduling of services and exiting of clients such as service cancellations and no-shows
- Provide weekly updates to the Business manager (Customer service) regarding any issues with scheduling in the hub.

**Selection Criteria**
- Relevant vocational/tertiary qualifications in business administration, or commerce.
- Excellent spoken and written Mandarin & Cantonese skills are preferred.
- Excellent communication with different stakeholders to deliver services to clients.
- Proven experience in rostering or workforce scheduling in aged care and disability services is desirable.
- A self-starter, self-motivated person who can work independently but also within a team.
- A positive attitude to go the extra mile and an ability to work and interact with staff of all levels and display a high level of service orientation.
- Meticulous attention to detail and commitment to result-orientation
- Ability to deal with sensitive and confidential information.

Alpha Omega Management Consulting Pty Ltd is a customer focused registered NDIS and aged care service provider, currently based in Cabramatta providing care services to all Sydney metropolitan areas. We pride ourselves on being personalised, compassionate, and ethical when caring for your loved ones.

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